evans
Customer Service Administrator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the job
Ready to put your customer service and administration skills to work in a busy, product-led business? Evans, a leading Manchester-based soft furnishings and window treatment specialist, is looking for a friendly, accurate and proactive Customer Service Administrator to join our team.
In this role, you’ll be a key link between our customers, Account Managers and internal teams, helping ensure enquiries, orders, samples and complaints are handled professionally, accurately and on time.
What you’ll be doing
- Processing customer orders accurately and resolving queries with customers and colleagues.
- Responding to customer enquiries by phone and email in a helpful, professional way.
- Keeping customer, order and product records accurate and up to date.
- Coordinating samples, returns, complaint updates, invoicing and wider sales administration.
- Supporting stock updates, transport bookings, CRM administration and reporting.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we’re looking for
- Excellent written and verbal communication skills.
- A highly organised, detail-focused approach.
- Confidence managing multiple priorities in a busy environment.
- A positive, solution-focused attitude when supporting customers.
- Good Microsoft Office and Outlook skills.
- At least two years’ experience in customer service or administration.
It would be a bonus if you have
- Five GCSEs at grades A–C, including Maths and English, or equivalent qualifications.
- SAP experience desirable but not essential.
- Experience in textiles, soft furnishings or another product-led business.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why join us?
You’ll join a supportive, fast-paced team where accuracy, customer focus and excellence matter. We’ll provide role-specific training and the opportunity to build your knowledge of Evans products, customers and processes.
Salary and benefits
- Competitive salary, dependent on experience.
- 28 days’ annual leave, including bank holidays.
- Death in service cover after successful probation.
- Medical insurance after successful probation.
- Manchester city centre location with on-site parking.
If you’re organised, customer-focused and ready to be part of a business that values accuracy, customers and excellence, we’d love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London