Keysight Technologies
Customer Service Administrator
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Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
We are looking for a motivated, customer-focused Customer Service Administrator to join our team based in Winnersh. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with customers, and can effectively manage multiple priorities while maintaining a high level of accuracy.
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As a Customer Service Administrator, you will act as a key link between customers, service teams, logistics, and manufacturing, supporting the end-to-end administration of repair and calibration requests.
Type of contract: Fixed-term contract for 2 years
You Will Be Responsible For
- Managing repair and calibration service requests from receipt through to completion.
- Processing customer requests, including data entry, pricing updates, and quote generation.
- Handling customer queries and collection requests in a professional and timely manner.
- Coordinating with internal teams to support the efficient delivery of services.
- Maintaining accurate records, dashboards, and customer information across multiple systems.
- Prioritizing a high volume of tasks while ensuring accuracy and attention to detail.
- Supporting continuous improvement and contributing to a collaborative team environment.
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Qualifications
- Experience in customer service, customer support, service administration, order processing, or sales support within a fast-paced environment.
- Strong multitasking and organizational skills, with the ability to manage competing priorities effectively.
- A customer-focused mindset with strong problem-solving abilities.
- High attention to detail and excellent follow-up skills.
- Strong teamwork and collaboration skills with a proactive, can-do attitude.
- Confidence interacting with stakeholders at all levels of the organization.
- The ability to adapt and perform effectively within a large, complex, and dynamic business environment.
Careers Privacy StatementKeysight is an Equal Opportunity Employer.**
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