Stiltz Homelifts
Customer Service Administrator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Position: Trade Customer Service Administrator (UK and Rest of World)
Location: Kingswinford, West Midlands
Salary: £27,491 per annum
Permanent, office based – 35 hours per week
We're looking for a highly organised Trade Customer Service Administrator to be the central point of contact for our UK Trade dealers, Local Authorities and ROW (Rest of World) dealers. You'll own the order-to-invoice journey end to end, working closely with Operations, Business Development Managers, our Warehouse, Technical Support, Finance and our overseas factory to make sure every order, enquiry and export runs smoothly and every dealer relationship is well looked after.
What You'll Be Doing
- Acknowledge and process every order promptly and accurately, within target, keeping dealers reassured and in the loop.
- Manage and progress every order from receipt through to invoicing, staying on top of any issues before they arise.
- Act as a reliable point of contact for the orders you're handling, coordinating with the right people to keep things moving smoothly.
- Keep Business Development Managers confidently up to date across their order book, freeing them up to focus on their dealer relationships.
- Produce clear, accurate KPI reporting for Local Authority contracts, helping us demonstrate great service and stay compliant.
- Resolve dealer issues with care, finding outcomes that work for everyone and protect the relationship.
- Coordinate warranty cases with our Trade Technical Support team, processing warranty orders correctly and promptly.
- Work closely with Finance to keep pre-payments accurate and on track.
- Liaise with carriers to arrange export shipments, with preparation of export documentation where required.
- Pitch in flexibly across the team, helping keep the customer experience consistently excellent.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Why Join Us
Stiltz Homelifts designs and manufactures award-winning home lifts that help people stay independent in the homes they love. We're a friendly, fast-growing global business that prides itself on doing things properly for our customers, our dealers and each other. If you like being part of a close-knit team where your work genuinely makes a difference, you'll fit right in.
What We Offer
- The opportunity to join a small, supportive team where your contribution is visible and valued, working for a company that genuinely changes people's lives
- Competitive salary £27,491 per annum
- 25 days holiday + 8 statutory bank holidays + 1 extra day off for your birthday!
- Life assurance + critical illness cover
- Pension scheme
- Company bonus scheme
- Enhanced cash back health scheme + wellbeing support
- Employee referral scheme
- Employee discounts
- Cycle to work scheme
- Fully supported induction and ongoing training
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What You'll Bring
- Proven experience in a fast-paced B2B customer service or sales administration environment.
- Excellent organisational skills, with the ability to plan and prioritise a busy, deadline-driven workload.
- High attention to detail across every task, big or small.
- Confident, customer-focused communication skills, both written and verbal, with a knack for building rapport.
- A collaborative, problem-solving mindset, someone who takes ownership of an issue and sees it through to resolution.
- Practical experience using an ERP system for sales order processing – experience with NetSuite would be a bonus, though full training will be given.
- Good working knowledge of Microsoft Office (Excel, Word, Outlook).
- A team player who's equally comfortable working independently and pitching in to support colleagues.
- Knowledge of the Local Authority and Disabled Facilities Grant process (desirable not essential).
This could be your next great move, apply now, we look forward to hearing from you.
Equal Opportunities
Stiltz Homelifts is an equal opportunities employer. We welcome applications from everyone, regardless of gender, age, ethnicity, disability, sexual orientation, religion or belief, and we're happy to discuss any reasonable adjustments you may need during the recruitment process.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location