Wessex Fleet
Customer Service Administrator
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Job Opportunity at Wessex Fleet
Wessex Fleet puts over 8,000 drivers behind the wheel of their new lease vehicles every single year—and we need your help to make sure every journey starts flawlessly. We’re searching for a highly organised, detail-oriented Customer Services Administrator to be the vital link between our customers, sales team, dealerships, and finance partners. If you thrive in a fast-paced environment and love seeing a process through from start to finish, this is your perfect fit.
What You’ll Be Doing
- End-to-End Coordination: Take ownership of the customer journey from the moment a vehicle order is placed to the day the keys are handed over.
- System Management: Navigate and manage our online order databases and various funder systems to keep everything running like clockwork.
- Logistics & Delivery: Coordinate seamless vehicle deliveries and collections with supplying dealers and excited customers.
- Frontline Support: Deliver top-tier customer service by phone, email, and post, handling everything from initial order queries to mid-lease contract amendments for existing clients.
- Contract Management: Prepare, submit, and finalise lease documentation using E-SIGN, email, or traditional post, while liaising directly with finance houses to resolve queries.
- Team Collaboration: Act as the administrative backbone for our busy sales team, keeping them updated and supported on all pending vehicle orders.
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What You Bring to the Table
- Exceptional communication skills, both written and over the phone, with a knack for keeping all parties informed.
- A sharp eye for detail—in lease administration and finance, precision is everything.
- A positive, team-focused attitude ready to juggle varied, fast-paced tasks.
- Solid working knowledge of Microsoft Office (Outlook, Excel, Word).
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The Package & Perks
- Full Time Employment
- Salary - £27,000 per annum
- Schedule - Monday to Friday, 8:30 AM – 5:00 PM
- Work Style - Hybrid flexible working (2 days in the office, 3 days remote)
- Time Off - 25 days annual leave + bank holidays + your birthday off!
Why Join Us?
You will be stepping into a supportive, energetic team where your organisational skills directly impact customer satisfaction. We know that a fast-paced role requires great downtime, which is why we offer a generous remote working split and extra holiday perks to ensure your work-life balance is always in the fast lane.
To Apply
Please email your CV to our Customer Services Manager, Lauren Cousen, at lauren@wessexfleet.co.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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