MaxAd Fixed Fee Recruitment
Customer Service Administrator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Administrator
Part-Time
Burton-in-Kendal
£26,500 pro rata + Benefits - 25 hours per week
Are you an experienced customer service or administration professional looking for a varied part-time role? Do you enjoy helping people, keeping things organised and using your initiative to get things done?
Our client is a growing specialist business helping charities and not-for-profit organisations across the UK raise vital funds through lotteries, raffles and donation campaigns. A friendly, organised Customer Service Administrator is now required to join their small, supportive team.
Combining telephone and email support with practical administration, you’ll help charity supporters with their enquiries while keeping campaign information and records accurate. You might explain a payment or update someone’s details, then help process incoming post or prepare welcome packs. Some conversations will require particular patience and sensitivity, including supporting people who have recently experienced a bereavement.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Full training in the sector and systems will be provided. What matters most is your warm, professional manner, attention to detail and willingness to take ownership of tasks and help colleagues during busy periods.
Key Responsibilities
- Handle inbound calls and emails, resolving supporter enquiries, requests and complaints professionally and sensitively.
- Help new supporters understand campaigns, entries and payments, ensuring a positive experience.
- Make outbound calls to re-engage supporters and, as a new service launches, help resolve failed recurring payments.
- Update contact and payment details, accurately recording interactions and entering information into the CRM.
- Process incoming post and campaign responses, prepare welcome packs and support filing, scanning, reconciliations and reporting.
- Support the wider operations team, prioritising tasks during busy campaign periods and handling supporter data responsibly.
Skills & Experience
- Previous experience in customer service, administration, sales support, supporter care or a similar role.
- A friendly, professional telephone manner, clear written communication and strong listening skills.
- Patience and empathy, with confidence handling both routine enquiries and sensitive conversations.
- Excellent accuracy and attention to detail when entering data and maintaining records.
- A proactive, practical approach, with the ability to organise your workload and follow tasks through.
- Confidence using Microsoft Office, including Excel and Outlook, and willingness to learn new databases and payment systems.
- Reliable transport arrangements to attend the Burton-in-Kendal office.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This is a rewarding opportunity to use your customer service and administration skills in a collaborative business supporting worthwhile causes. Applications are welcomed from experienced candidates returning to work after a career break. As the business grows, there may also be opportunities to broaden your responsibilities. Apply now!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London