Menzies Distribution Solutions Ltd
Customer Service Administrator
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Customer Service Administrator
Menzies Distribution is currently looking for a Customer Service Team Administrator to join our busy team based in Wakefield.
Role Overview
The Customer Service Team acts as the liaison between the customer and the Warehouse and Transport. They act as the first point of contact for the customer and resolve any problems or concerns with the receiving and storing, moving and distribution of supplies, stock, and materials to and/or from the warehouse. Projects a positive and professional image always, assisting customers promptly and conducting all business in a friendly, courteous, and knowledgeable manner.
The Details
- Shift Pattern: Monday, Tuesday & Thursday
- Salary: £16,958 Per Annum
- Working Hours: 07:00 - 16:00
- Monthly Pay
- Parking Onsite
Key Duties and Accountabilities
- Dealing with customer orders ensuring quantity accuracy, delivery timelines communication to depot staff
- Maintain a harmonised people and customer-focused team-working environment always seeking opportunity to improve the customer's experience.
- Maintain and expand a pro-active relationship with existing customers and suppliers.
- Dealing with customer & supplier enquiries and complaints, from Investigation through to closure and where this is not possible escalating the issue to the necessary Manager.
- Ensuring that customer requirements are administered in a timely controlled and recorded manner.
- Support and develop the process of Continuous Improvement, challenging working conditions, systems, and behaviours to increase performance and employee satisfaction.
- Enter accurate data onto all internal systems and reports.
- Maintain data security and integrity in line with Business needs.
- Creation of customer KPI reports
- Collation of accurate data to create customer invoices.
- Maintain a safe working environment that complies with all aspects of the company's H&S Policy
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Key Experience and Qualifications
- Good communication skills are essential with the ability to express empathy with customers
- Excellent written and verbal skills are essential.
- Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
- Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
- Familiar with Microsoft Word, Excel and Powerpoint
Technical Skills and Behavioural Competencies
- Good spoken and written communication skills
- Strong analytical and numeracy skills
- Good level of financial understanding
- Confidence, tact and a persuasive manner
- Good organizational and time management skills
- Good 'people skills' for working with a range of colleagues and customers.
- A professional manner
- Develop a level of trust and support with all colleagues to ensure conflict situations do not arise
Benefits
- Time For You: Relax with a competitive holiday allowance
- Give Back: Receive a paid day to volunteer for a charity of your choice.
- Appreciating You & Others: Celebrate special moments with Value Awards! Driver of the Year Awards, with 3 days paid leave for our finalists, including a fun-filled day out for you and your partner and attendance to the awards ceremony with guest speakers.
- Your Future: Join our contributory workplace pension scheme for financial security.
- Exclusive Discounts: Through your Healthcare Cash Plan you will have access to a discount portal, where you can make savings on travel and hotels, cinema tickets, days out and much more. We also offer 20% off your mobile line rental at EE!
- Progression & Training: Unique Industry Training such as: LST, Moffett, Manual Handling, Double Decker & Load Security. Driver Assessor Training available by our Regional Driver Team. A paid day leave per year for your periodic CPC Training provided by us.
- Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans. In addition to this there is Virtual GP access, On-Demand Physio, Gym Discounts, Online Health Assessments & 24/7 Counselling.
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Inclusion
Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud, and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.
We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
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