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Customer Service Administrator Apprentice
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Customer Service Administration Apprentice
As a Customer Service Administration Apprentice, you will oversee the coordination of the customer ordering procedure and development relationships between the customer, sales and production teams.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Effective & efficient processing of customer orders
- Implement and manage a contract review process
- Ensure repeat business continuity through production
- Coordinate and control production progress reports to customers
- Support production scheduling and lead time targets
- Understand and contribute to the pricing structure ensuring margins are maintained
- Respond to enquiries on time and professionally.
- Support the strategy to increase the volume of sales in line with business objectives
- Develop a close and effective working relationship with internal teams to support the sales projections and maintain commitment to lead times
- Effective documentation control both internally and externally
- Support Quality in delivering accurate and timely document packs
- Support OTIF & delivery projections for weekly, monthly & annual budgets
- Support the coordination of the Goods in and Despatch function
- Presenting & analysing information and reports wherever required
- Work as part of the team to ensure we remain our chosen market leader
- Support the administration of transport functions to deliver cost-efficient methods resulting in adherence to lead times
- Reception duties and customer-focused contact
- Support export functions as and when required
- General administration across all departments
Key responsibilities
- Build and maintain strong, long-lasting client relationships
- Keeping clients satisfied with the organisation and maximising repeatable business
- Update customers on key performance indicators weekly/monthly/quarterly
- Ensure the CRM system is utilised and accurate
- Continual service improvement, including but not limited to:
- Order processing, order acknowledgement
- Order Progressing
- Despatches & invoicing
- Customer satisfaction survey
- Process Improvements within the department and business to support the customer requirements
- Responsible for legal and compliance-related document management processes through systems utilisation.
- Maintenance of customer portals
Where you'll work
Williamthorpe Industrial Park
Holmewood
Chesterfield
S42 5UZ
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Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
CHESTERFIELD COLLEGE
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
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Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard
An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group.
GCSE in:
- English & Maths (grade 3/D)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
CAPABILITIES BEYOND ENGINEERING LIMITED
CAPABILITIES BEYOND ENGINEERING LIMITED is a Manufacturing SME with ambitions for growth and expansion with high investment over the medium to long term future years. We are now looking to recruit a highly motivated, creative Marketing & Communications Apprentice to support the Marketing Executive and the company growth ambitions.
https://cbeplus.com/ (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of this apprenticeship, potential for full-time contract and progression within the company, for the right candidate.
The contact for this apprenticeship is:
CHESTERFIELD COLLEGE
John Sheldon
sheldonj@chesterfield.ac.uk
01246 500681
The reference code for this apprenticeship is VAC2000042565.
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