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Customer Service Administrator Apprentice

Salford

£16.6k/yr

Posted 1 day ago

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Customer Service Administrator Apprentice

Remtek Systems Ltd

Salford (M50 2UE)

Closes in 17 days (Sunday 25 October 2026 at 11:59pm)

Summary

Highly organised and efficient Customer Service Administrator required to manage enquiries, communications, payments, bookings, deliveries and assistive technology training. The successful candidate will have excellent communication skills, strong attention to detail and the ability to prioritise tasks in a fast-paced environment.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Benefits

28 Days Annual Leave
Birthday Day Off
Private Health Care Scheme
Employee Recognition Awards
Casual Fridays
Company Events
Career Progression
Overtime / Hybrid Availability

Training

Course

Customer service practitioner (level 2)

Hours

Full time: Monday- Friday 9.00am- 5.30pm 40 hours a week

Start date

Monday 2 November 2026

Duration

1 year

Positions available

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Seeking a Customer Service Apprentice for Remtek with an immediate start.

Manage Communications - Handle incoming and outgoing calls and emails, ensuring timely and professional responses.
Query Management - Address general internal and external queries, providing accurate information and assistance as needed.
Payment Processing - Take and process payments efficiently, maintaining accurate records of all transactions.
Booking Coordination - Schedule and manage bookings for deliveries and assistive technology training sessions, coordinating with relevant parties to ensure smooth operations.
Administrative Support - Provide general administrative support to the team, assisting with various tasks as needed to ensure efficient office operations.

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.

Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

Start with a chat, not a search bar

Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.

It searches the market for you

Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.

Only hits

No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.

Where you'll work

Unit 550, Metroplex Business Park Entrance 6, Broadway Salford M50 2UE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SALFORD CITY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner qualification

Functional Skills Level 2 in math & English (if required)

All training will be delivered within the workplace, there will be no need for the successful apprentice to attend college.

Requirements

Desirable qualifications

GCSE in: Maths & English (grade 4 - 9 / A* - C)

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Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working

About this employer

Remtek Systems Limited is a one-stop-shop supplier of disabled student allowance computer equipment and software, assistive technology training, and ergonomic working solutions. With over 50 years of experience, Remtek remains constantly aware of customers' requirements and flexible to their varying needs. The company's focus on disabled computer users allows them to provide exceptional service and constantly improve their offerings. All staff receive training in both assistive technology and disability awareness to better serve their customer base.

https://www.remtek.systems/en/ (opens in new tab)