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Customer Service Administrator Apprenticeship
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A work-based training program that lets you gain practical office experience and a formal qualification while earning a salary. A direct, debt-free pathway to a professional career while paying a salary from day one.
Wage
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Training course
Business administrator (level 3)
Hours
Monday to Friday 08.00am till 4.00pm or 09.00am till 5.00pm
30 minutes lunch break
37 hours 30 minutes a week
Start date
Monday 28 September 2026
Duration
1 year 4 months
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Customer Service Support
- Key Account Management
- Reporting on Outstanding Breakdowns
- Gas Servicing Compliance
- Booking Gas Safety Checks
- Communication with Tenants
- Legal Pack Management
- Documentation and Record Keeping
- Collaboration with Internal Teams
- Continuous Improvement
Where you'll work
Unit 1 Kingsbury Link
Trinity Road
Kingsbury
Tamworth
B78 2EX
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUNIPER TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
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Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
On-the-job training, being mentored in the work place.
Monthly virtual online masterclass class.
More training information
Mandatory monthly virtual online masterclasses with a skills coach from the training provider.
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Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
- Reliability.
- Willingness to learn.
- Punctual.
- Good customer service.
- Able to show empathy.
- Good IT skills.
- Understand urgency
- Excellent communication skills.
- Good Listening skills.
- Excellent attention to detail.
- Can commit to the apprenticeship.
- Achieve deadlines and work set by skills coach.
- Enthusiastic.
- Well mannered.
- Personable.
- Professional.
- Respectful.
A family run and customer focussed company specialising in sustainable and efficient heating solutions.
Renuvo started in 2010 as an initiative to meet the needs of an increasing demand for renewable energy heating solutions. As gas and oil heating specialists, Renuvo became one of the first registered installers who were able to offer its clients Air and Ground source heating along with Biomass, Solar PV + Battery Storage and Solar Thermal. This provided access to large amounts of government funding, helping our customers to reduce capital costs as well as their carbon footprint.
Our Growth
The company grew rapidly, particularly in the social housing sector, where we secured numerous long term contracts for both domestic and commercial scale gas service, maintenance and installation work.
https://renuvo.co.uk (opens in new tab)
Company benefits
20 days holiday plus bank holidays.
Company Pension
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Customer Service Administrator
Senior Administrator
The contact for this apprenticeship is:
JUNIPER TRAINING LIMITED
Angela Gordon
angela.gordon@junipertraining.co.uk
The reference code for this apprenticeship is VAC2000050719.
Closes in 23 days (Friday 25 September 2026 at 11:59pm)
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