Seiko UK Limited
Customer Service Administrator – Comms Team and Workflow Team.
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Company Description
Seiko UK Limited is the wholly owned UK subsidiary of Seiko Watch Corporation, operating from Maidenhead since 1985 and serving the UK and Ireland markets. The company manages sales, marketing, service, and repair for Grand Seiko, Seiko, Lorus watches, and Seiko clocks, and operates a Grand Seiko Boutique on New Bond Street in London. As a global watchmaker established in 1881, Seiko is known for pioneering innovations and comprehensive in-house manufacturing across Quartz, Kinetic, Mechanical, Spring Drive, Solar, and GPS Solar technologies. Seiko UK Limited also includes Seiko Sports Technologies, a global leader in sports timing technology and a long-standing timekeeping partner to World Athletics. The successful applicant will join a heritage brand that combines tradition, innovation, and high-quality timekeeping solutions across diverse price points.
Role Description
This part-time, office-based role provides high-quality customer service and administrative support to public and trade customers, retail partners and internal teams. Working within a busy service department, the Customer Service Administrator will handle enquiries relating to repairs, products, sales and service updates across email, telephone and online chat.
The role is 18 hours per week, worked Wednesday to Friday, 10.00am to 4.00pm. As the position is system based, a good level of computer literacy is essential, particularly in Outlook, Excel and Word. Experience using SAP or similar systems would be an advantage.
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Responsibilities
- Deal promptly and professionally with customer enquiries, responding within agreed timescales by email, telephone and online chat.
- Provide customers with accurate, clear and helpful information relating to their enquiry, communication or repair.
- Update the repair system accurately throughout the repair process, ensuring all changes and customer updates are recorded clearly.
- Take and input material orders, ensuring all documentation is accurate, complete and processed in line with department procedures.
- Support continuous improvement in customer service standards.
- Book work onto the repair system and amend repair information as required.
- Pick spare parts from inventory for repairs and sales orders, supporting the efficient flow of repair work through the department.
- Provide support to other Customer Service teams when required.
Skills, Qualifications & Experience
The successful candidate will be organised, customer-focused and confident communicating with customers, retail partners, stakeholders and internal teams. They will have strong attention to detail, professional telephone manner, excellent verbal and written communication skills and a positive, flexible approach to workload. They should be a team player who is willing to learn new terminology, comfortable working accurately in a busy service environment and able to build and maintain effective working relationships. Relevant experience in the watch, luxury or consumer goods sectors would be beneficial.
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Key Skills:
- Strong customer service skills and the ability to handle enquiries professionally and efficiently.
- Clear and professional communication skills for working with both internal teams and external partners.
- Proficiency with relevant software, such as SAP and Microsoft Office, is an advantage.
Salary £13,200 pa
Job Type: Part-time, 18 hrs per week. (Wednesday – Friday, 10.00am – 4.00pm). Permanent
This is an office-based role so applicants must be able to commute to Maidenhead.
Benefits:
- Company pension
- Life insurance
- Private dental insurance
- Private medical insurance
- Company Sick pay
- 25 days holiday plus Bank Holidays
- Holiday Purchase Scheme
- Paid Volunteering Days
- Christmas Office Closure (3 days additional paid leave during office closure)
- EV Car Scheme
- Cycle to work scheme
- Employee discount
- Enhanced maternity/paternity leave
- Free flu jabs
- Health & wellbeing programmes
- Free On-site parking at HO
Application Instructions
Please apply via LinkedIn or email CV and cover letter to hr@seiko.co.uk
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