Principal
Customer Service Administrator
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Location: Horsham (On-Site)
Hours: Full-Time, Monday–Friday (37.5 hrs) 9am-5:30pm
About the Role
Join our growing technology business as a Managed Services Administrator, supporting customers, coordinating daily operations and helping improve how our Managed Services function runs. You’ll handle key admin processes, spot trends, streamline workflows and play a vital role in delivering an exceptional customer experience. If you’re organised, tech-savvy and enjoy improving processes, you’ll thrive here.
Key Responsibilities
- Coordinate daily Managed Services workflows with accuracy and efficiency
- Manage and improve data collection and validation
- Monitor service usage trends and escalate issues early
- Oversee consumables and supplies, including forecasting and supplier coordination
- Support digital ordering and automation system development
- Identify and drive process improvements
- Handle customer calls professionally and resolve queries quickly
- Work closely with internal teams and external suppliers
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About You
- 2+ years in service administration, service desk or managed services
- Excellent organisation, accuracy and time-management
- Strong customer service skills and confident phone manner
- Proactive, solution-focused approach
- Strong IT literacy and interest in automation/AI
- Ability to analyse data and identify trends
- Confident challenging processes and suggesting improvements
- Mentoring experience is a bonus
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What We Offer
- Competitive salary
- Excellent induction and ongoing training
- Sponsored professional development
- Genuine career progression opportunities
- Opportunity to work with AI and automation
- 23 days holiday + bank holidays + your birthday off
- Free onsite parking
- Pension & eye care scheme
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