Vantify
Customer Service Administrator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
Location: Office Based in St. Ives, Cambridgeshire
Working Pattern: 37.5 hours per week on an alternating shift basis split over any five days Monday to Sunday
Contract Length: 12 months
The Customer Service Administrator plays a key role in supporting the delivery of responsive, high-quality services across a portfolio of over 10,000 residential and commercial properties throughout the UK.
Working as part of the customer service team, the role is responsible for managing customer enquiries, coordinating responses to service requests, and maintaining effective communication with tenants, landlords, facilities managers, contractors, and engineers. Through effective problem-solving, clear communication, and accurate record management, the role helps ensure service requests are resolved efficiently, and customers receive a professional and consistent experience.
Strong organisational skills, attention to detail, and the ability to prioritise competing demands are essential. As part of a 24/7 operation, the role contributes to the delivery of a reliable, responsive, and customer-focused service.
What we're looking for
Qualifications
- GCSE Maths and English at Grade C/4 or above (or equivalent).
- Qualification in Customer Service, Business Administration, or a related discipline (desirable).
Experience
- Working in a customer service, customer support, service desk, or contact centre environment.
- Handling customer enquiries and resolving issues within a fast-paced operational setting.
- Working with multiple stakeholders, including customers, contractors, suppliers, or service providers.
- Using Microsoft Office applications, particularly Word and Excel, within a professional environment.
- Maintaining accurate records and updating information across business systems.
- Working within facilities management, property services, or a related service environment (desirable).
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you'll be getting up to
- Logging issues and quote requests into our Internal System, offering reassurance and support every step of the way.
- Building strong relationships with customers in the field.
- Keeping customers informed about progress, updates, and what’s happening every step of the way. No one likes being left in the dark, so you’ll make sure they always know what’s going on!
- Dealing with queries and chasing updates, providing quick answers and follow-ups when needed.
- Supporting your colleagues when things get busy, sharing the load, and making sure we all hit our targets together.
- Providing unforgettable customer service that leaves a lasting impression, so customers will remember your name every time they call and expect nothing less than amazing service.
- Problem-solving every day, thinking outside the box to provide solutions that make customers’ lives easier.
- Hitting Service Centre KPIs and smashing targets, helping us show what we’re made of!
- Taking ownership of customer feedback, using it to continuously improve service and elevate the customer experience.
- Staying up to date with the latest product offerings, services, and processes, so you're always ready to offer the best solutions to customers.
- No two days are the same – one moment you could be on a call, the next you're handling emails, participating in a TikTok (only if you are willing to participate!), or listening to our employees and giving them the chance to share their thoughts and feedback to continuously improve our service.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our Benefits
We aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer:
- Annual Leave: 25 days holiday in addition to usual bank holidays.
- Wellbeing – Health cash plan, company sick pay scheme, gym discounts, cycle to work scheme, mental health first aiders, and an enhanced employee assistance programme.
- Financial – Salary sacrifice pension scheme, exclusive shopping discounts, EV Salary Sacrifice scheme, access to affordable ways to buy white goods and tech.
- Family – We enhance statutory family leave entitlements, run charity events throughout the year to support our charity partner Mind, provide group life insurance, and offer a one-off two-week paid life-event leave after five years of service.
- Community – Volunteer days, religious holiday swaps, and proud Bronze Award status under the Armed Forces Covenant Employer Recognition Scheme, reflecting our commitment to supporting veterans, reservists, service leavers, and military families.
- Social – We host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work.
- Development – We’ll cover the cost of a professional membership fee, support your personal and professional development, and provide you with access to our online learning library.
Salary
26227 - 26227 GBP (yearly)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London