KEYSIGHT TECHNOLOGIES UK LIMITED
Customer Service Administrator
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Company Description
KEYSIGHT TECHNOLOGIES UK LIMITED is a business supplies and equipment company headquartered at 610 Wharfedale Road in Winnersh Triangle, Wokingham, United Kingdom. The company supports a diverse range of commercial customers with reliable products and services. Operating within a well-established business hub, KEYSIGHT TECHNOLOGIES UK LIMITED offers a professional environment with modern facilities. Team members benefit from working in a collaborative setting that focuses on customer satisfaction and operational efficiency.
Role Description
The Customer Service Administrator is a full-time hybrid role based in Winnersh, with the flexibility to work from home for part of the week. In this role, the administrator handles customer inquiries via phone, email, and other channels, ensuring timely and accurate responses. Daily tasks include:
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- Processing orders
- Updating customer records
- Managing documentation
- Coordinating with internal teams to resolve issues
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The role also involves:
- Monitoring service levels
- Supporting customer experience initiatives
- Maintaining clear communication with customers and colleagues
The administrator is expected to:
- Follow established procedures
- Use company systems efficiently
- Contribute to continuous improvement of customer service processes
Qualifications
- Strong customer-focused skills, including Customer Service, Customer Support, Customer Satisfaction, and Customer Experience.
- Excellent Communication skills, both written and verbal, with the ability to interact clearly and professionally with customers and internal teams.
- Proficiency with office software and customer management systems; ability to learn new tools and processes quickly.
- Solid organizational and administrative skills, including attention to detail, time management, and accurate record keeping.
- Experience in a customer-facing or administrative role within a business-to-business environment is beneficial.
- Ability to work effectively in a hybrid setting, managing tasks independently while collaborating with colleagues on-site and remotely.
- Relevant vocational training or education in business administration, customer service, or a related field is an advantage.
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