Alpha Safety Training
Customer Service Administrator
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Company Description
Alpha Safety Training, founded in 2009 and based in South Wales, is a renowned training solutions provider with a focus on Health and Safety. The company delivers training in key industries like construction, manufacturing, food, care, and medical sectors.
With purpose-designed training centres in Swansea and Cardiff, Alpha Safety offers flexible and quality-driven training programs accredited by our awarding bodies.
Role Description
Become part of our fantastic customer service department, with the exciting opportunity as an administrator!
As a customer service administrator at Alpha Safety Training, you will play a pivotal role in maintaining our reputation as one of the UK's leading commercial training providers. This role presents various opportunities to learn & develop within a dynamic and engaging industry.
You will be at the very core of ensuring the Alpha Safety standard is being delivered, from point of enquiry, through to providing a warm welcome when greeting our learners.
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Working Schedule:
The working schedule is primarily Monday-Friday unless requested and agreed upon in advance.
We are welcoming applicants for full-time roles at both of our Swansea & Cardiff centres, but would consider part-time roles for the right candidate.
Key Day-to-Day Responsibilities:
- Supporting course facilitation - including greeting & registration of learners through to training set up (classroom & paperwork etc)
- Contact enquiry handling - including processing orders via calls or emails, supporting client enquiries and liaising with our supply chain.
- Data handling - including processing of relevant course information against our internal CRM, course registration & reporting and other essential data input.
- Departmental collaboration - working across the other company departments in line with your role to ensure best practice and relevant information is relayed.
Qualifications:
- GCSE English
- GCSE Maths (desirable)
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Skills:
- Customer Satisfaction, Customer Support, and Customer Service skills
- Excellent Communication skills
- Experience in enhancing Customer Experience
- Ability to work in a fast-paced environment
- Strong organisational skills and attention to detail
- Knowledge of Health and Safety training is desirable
- Previous experience in a similar role is beneficial
Why Alpha Safety?
We Offer:
- Competitive salary based on experience and qualifications
- Opportunities for ongoing CPD and funded qualifications
- Supportive team culture with a focus on quality and impact
- Nest company pension scheme
- Paid annual leave (pro rata based on contracted hours)
How To Apply:
If you're ready to help shape the future of occupational health & safety with Alpha Safety Training, we’d love to hear from you. Please send your CV outlining your experience and motivation to:
Subject Line: Customer Service Administrator Vacancy
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