we.are.sdi
Customer Service Administrator
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Copt Oak | Office Based | Monday–Thursday 8:30am–5:00pm | Friday 8:30am–3:30pm
About the Role
Join a successful and growing manufacturing business.
we.are.sdi is a successful manufacturing company based in Copt Oak, and we’re looking for an experienced Customer Service Administrator to join our team.
This is a great opportunity for an organised, customer-focused individual who enjoys a busy working environment and takes pride in getting things right.
Previous experience in order processing is essential for this role. Experience using Sage X3 would be highly desirable, although full training on our systems and processes will be provided.
Your Responsibilities
As a Customer Service Administrator, you’ll play an important role in ensuring our customers receive a high level of service and that their orders are processed accurately and efficiently.
Your responsibilities will include:
- Processing customer orders received via email and web portals.
- Accurately entering product codes, quantities, pricing and delivery details.
- Checking pricing and stock availability.
- Producing despatch notes and ensuring orders are ready for despatch.
- Managing and monitoring back orders.
- Responding to customer enquiries by telephone and email.
- Providing customers with updates on order status and expected delivery dates.
- Tracking orders and resolving any issues or discrepancies.
- Working closely with Account Managers, Project Teams and Warehouse staff.
- Maintaining accurate customer and order records.
- Ensuring all order information is entered accurately into our systems.
- Supporting the wider Customer Service team with general administration.
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About You
We’re looking for someone who can demonstrate:
- Previous experience in order processing is essential.
- Excellent attention to detail and a high level of accuracy.
- Strong organisational and time management skills.
- The ability to manage multiple orders and deadlines.
- Excellent written and verbal communication skills.
- A professional and friendly approach to customer service.
- Good IT skills, including Microsoft Office and Excel.
- Previous experience using Sage is desirable.
- Experience using an ERP, CRM or other order-processing system would be an advantage.
- The ability to work effectively as part of a team.
- A proactive approach and willingness to take ownership of tasks.
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You’ll be joining a successful manufacturing business where the Customer Service team plays a key role in supporting our customers and ensuring orders move smoothly through the business.
You’ll work closely with colleagues across Customer Service, Account Management, Projects and Warehouse, giving you a varied role with plenty of opportunity to develop your knowledge and skills.
We are looking for someone who wants to become a valued member of the team and who takes pride in providing excellent customer service.
Working Hours
- Monday to Thursday: 8:30am – 5:00pm
- Friday: 8:30am – 3:30pm
Location: Copt Oak
Position: Office based
Experience: Previous order-processing experience essential
Sage X3 experience: Desirable
Apply Now
If you’re an experienced Customer Service Administrator with a background in order processing, excellent attention to detail and a positive, customer-focused approach, we’d love to hear from you.
Please send all CV’s and a covering letter to recruitment@wearesdi.com addressed to Selina Kuddus by closing date of 19th October 2026.
Join we.are.sdi and become an important part of our Customer Service team.
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