North Devon Homes
Customer Service Adviser
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Job Description
£25,128 - £29,296 per annum
Barnstaple
Permanent, Full Time
Are you a team player and love working alongside colleagues throughout the business to deliver a first-class service to customers?
Are you a whizz at computers and can get up to speed on a variety of computer systems in no time?
Are you resilient and can keep a cool head under pressure, turning tricky situations into positive ones?
If so, this could be the role for you!
About the Role
North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon area and have over 3,300 homes we provide accommodation to over 10,000 customers.
We’re now seeking a Customer Service Adviser – someone to act as first point of contact for our customers, ensuring queries (whether that be by phone, in person, or email) are dealt with in a positive, professional, and helpful manner. You will resolve issues or effectively signpost customers to specialist teams and partner agencies, giving informed guidance on a variety of NDH services to include repairs, rent enquiries, anti-social behaviour queries and other housing related matters. No two calls or days are the same!
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Key Responsibilities
- Offer advice and practical solutions to customers
- Communicate effectively with a wide range of customers
- Remain empathetic, calm, and courteous at all times
- Utilize high level diplomacy skills for effective negotiations
- Contribute positively to team goals
Requirements
- Strong computer skills
- Ability to learn quickly
- Resilience and a calm demeanor under pressure
Benefits
- 27 days holiday plus Bank Holidays
- 7% Employer Contribution Pension
- Cash Plan of up to £1,600 per year
- Employee Assistance Programme (EAP)
- Health & Wellbeing Support
- Family Friendly Policies
- Cycle to Work Scheme
- Tech Scheme
- Refer a Friend Scheme
About the Company
North Devon Homes is predominately an office-based, with a strong emphasis on team working and service delivery.
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Important Notes
- Due to the nature of the role, successful candidates will be required to complete a basic DBS check.
- Previous applicants within the last six months need not re-apply.
Application Deadlines
- Closing Date: Monday 17 August 2026 – 09:00
- Interviews: Thursday 20 August 2026
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.
About North Devon Homes
North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon district and have over 3,250 homes we are responsible for, providing accommodation to 10,000 total customers.
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