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Customer Service Adviser
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About the Role
We are looking for a Customer Service Adviser to join our growing Customer Services team. This is a varied role where you'll be responsible for supporting customers throughout their journey with us, resolving queries, processing documentation, and ensuring every interaction delivers a positive customer experience.
If you're a confident communicator with strong organisational skills and a genuine passion for helping people, we'd love to hear from you.
What you'll be doing
- Handling inbound customer enquiries via telephone and email.
- Assisting customers with policy queries, payments, address changes, and general account servicing.
- Managing customer requests efficiently while delivering excellent service levels.
- Investigating and resolving customer issues in a timely and professional manner.
- Liaising with insurers and internal departments to resolve outstanding queries.
- Maintaining accurate records and updating internal systems.
- Supporting the wider administration and customer support teams when required.
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What we're looking for
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- A confident and professional telephone manner.
- Excellent attention to detail and accuracy.
- Strong organisational skills with the ability to manage multiple priorities.
- The ability to work effectively both independently and as part of a team.
- A positive, proactive, and customer-focused attitude.
- Previous customer service, administration, or contact centre experience would be advantageous.
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Benefits
- 34 days annual leave (Inclusive of UK Statutory Bank Holidays) - (rising to 36 after 2 years)
- Income Protection, Life Assurance & sick pay entitlement
- Subsidised Private Health Insurance
- Employer Pension Contributions
- Enhanced Maternity & Paternity Leave
- Annual Flu Jabs, Digital GP access, and Wellbeing App
Click ‘Apply’ today and become part of our success story.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
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