Vodafone Automotive
Customer Service Advisor
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Role purpose:
As part of a high-performing team, you will champion Service Excellence when interacting with customers, both B2C and B2B, through multiple channels, driving customer experience, satisfaction, loyalty, and advocacy.
Key responsibilities:
- Manage outbound and inbound calls interacting with end customers, clients, suppliers, or stakeholders.
- Prepare and coordinate campaigns, schedules, workflows, reports, and status updates.
- Process customer subscriptions and resolve customer queries and transaction failures.
- Assist in monitoring service quality and undertake problem-solving activities.
- Process personalised customer communications while ensuring GDPR compliance.
- Manage the timely resolution of customer complaints and escalations.
- Maintain accurate records, databases, and CRM systems.
- Deliver business processes and ensure service levels are achieved.
- Build positive working relationships through professional communication.
- Pro-actively suggest ways to improve service delivery.
- Actively seek support from within the VFAUK community to help achieve business targets and personal goals.
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Core competencies, knowledge and experience:
- Previous experience of working in a service delivery environment is essential.
- Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office.
- Attention to detail is essential.
- Ability to work under pressure and act decisively.
- Ability to communicate with members of the public and have the ability to defuse situations.
- A flexible can-do attitude and professional.
- Excellent communicator, written and verbal.
- Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines.
- Ability to work with others to reach common goals collectively.
- Proactive and the ability to plan ahead.
- Uphold Vodafone Spirit Values.
Reward Package:
- Starting from 27K £ (base) + 5% Target Bonus;
- Hybrid working (60% smart working, 40% office based);
- Strong parental policy;
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
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Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
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