William Jackson Food Group
Customer Service Advisor
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About The Role
This is an exciting opportunity for a Customer Service Advisor to come and join our Chef Support Team. As a Customer Service Advisor, you will provide excellent customer service to both our restaurant customers and your colleagues within the business. You will be working in a fast-paced environment, whilst still maintaining a professional and friendly approach.
What You Will Do
- Answer customer support messages via telephone or email promptly, to enhance customer service experience.
- Accurately record and log interaction with customers, update account information and retrieve this information to create reports.
- Keep sensitive information and financial records private and confidential.
- Work to maintain best practices for efficient communication with customers.
- Maintain up to date knowledge of company rules and policies to address issues such as returns, poor quality products and wrong, missing or delated deliveries and be able to inform the customer properly.
- Address customer questions about new products, services, promotions or sales.
- Meet regularly with the team lead to give feedback in order to help improve customer service culture, response times and tools to improve staff experience.
- Contribute to bottom line sales by increasing customer satisfaction.
- Carry out other roles within the department as and when needed.
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What You Will Need
- Methodical with excellent organisational skills.
- Strong attention to detail with the ability to produce high quality & highly accurate work.
- Able to work well under pressure and to tight deadlines.
- Ability to work under your own initiative with minimal supervision.
- Excellent verbal and written communication skills.
- IT literate with Microsoft Office knowledge inc. Excel.
- Flexible and professional approach.
- A team player with a strong ‘can do’ attitude.
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Thanks for reading our job advert. We do our very best to bring to life what it's like working as part of our team. Diverse teams really are the best teams. We want everyone to feel they can be themselves at work and develop their talents to the full. All colleagues are expected to take personal responsibility for keeping our workplace free from discrimination, harassment, and bullying - a place where everyone is treated fairly and respectfully.
We also know that sometimes some candidates may be put off applying for a job unless they think they can tick every box. If you are really excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... go on... why not give it a whirl? Good luck!
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