Move Dance
Customer Service Advisor
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About the Role
As MOVE DANCE continues to grow as the leading online destination for dancewear, we’re looking for a full-time Customer Service Advisor who shares our passion, energy, and commitment to excellence. This is an exciting opportunity to join our Customer Care team on a permanent contract.
This role would suit someone who:
- Is friendly, empathetic, and loves helping people
- Communicates clearly and kindly
- Is able to commute to our location just off the M56, 3 days per week
If you're ready to make an impact and join us on our journey, we'd love to hear from you. Our Customer Care team is at the heart of the MOVE DANCE experience. We’re passionate about delivering exceptional service and ensuring every customer feels supported, valued, and inspired throughout their journey with us. Whether they’re reaching out for help, reassurance, or resolution, our mission is to offer a fast, friendly, and trustworthy response every time.
Role Description
As a Customer Service Advisor, you’ll be the first point of contact for our customers when they need assistance. Your role will focus on reactive support, handling a wide variety of queries with care and professionalism. Experience with customer service tools such as Zoho Desk or Netsuite is a bonus, but most importantly, you should be ready to represent our brand values with every interaction.
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Responsibilities
- Responding to customer queries via inbound channels including phone, email, and live chat
- Offering clear, detailed information about our products and services
- Troubleshooting and resolving customer issues promptly and empathetically
- Managing returns, order queries, and delivery concerns with accuracy and care
- Meeting individual and team KPIs related to response time, resolution, and customer satisfaction
- Collaborating with other departments to escalate and resolve complex issues
- Collecting and sharing customer feedback to help us improve the overall experience
- Being a positive, helpful, and trustworthy voice of the MOVE DANCE brand
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Requirements
- Customer-centric approach
- Solution-orientated mindset
- Self-motivated with a positive, empathetic, friendly attitude
- Ability to learn things quickly
- Excellent problem-solving skills
- Clear, effective, and confident communicator
- Excellent verbal and written English
- Additional European language skills (particularly French or German) are desirable but not essential
What We Offer
- Hybrid working
- Easy access location just off the M56
- A unique opportunity to work within an ambitious business with a great team of people
At MOVE DANCE, we’re more than a dancewear brand — we’re a passionate team driven by a love for dance and a deep understanding of the dancer’s journey. Our mission is simple: to inspire confidence and empower the dance community through high-quality, accessible dancewear. We support dancers at every stage with thoughtfully designed, high-performance collections and carefully curated pieces from the industry’s best brands.
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