Mitie Cleaning & Hygiene Services
Customer Service Advisor
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Overview
Contract type: Temporary – Permanent
Hours: 40 hours
Shift Pattern: 06:00-15:00; 07:00-16:00; 08:00-17:00; 09:00-18:00; 10:00-19:00; 11:00-20:00; 12:00-21:00
Location: Atlas Business Park, Pacific House, Simonsway, Wythenshawe, Manchester, Greater Manchester, England, M22 5PR
Main Duties
- Using our internal systems to record, manage, and track jobs.
- Raising Service Requests, demonstrating strong attention to detail to ensure that each request is correctly logged on the system and routed accurately and appropriately.
- Advising customers of their contract entitlement and progressing Service Requests accordingly, providing updates to customers on any outstanding jobs.
- Running regular reports to enable tracking of job data and workflow management.
- Consistently demonstrates a passion for delivering exceptional customer experiences. Representing Mitie and acting as the first point of contact for our customers.
- Maintaining a professional yet personable approach to all customer calls to achieve the best possible customer experience for our clients.
- Uses own initiative to actively chase and escalate jobs to the relevant department/manager.
- Effectively liaising with various internal departments and sub-contractors to ensure jobs are managed in the most efficient way from end to end. Keeping impact on the customer at the heart of any decisions made.
- Attending and completing any further training where directed by line manager.
- Provide a consistent and exceptional level of service, ensuring all customer interactions are dealt with professionally and efficiently.
What We Are Looking For
We are looking for a highly personable, empathetic, and driven Customer Service Advisor to join the Mitie TSOC team. As a Facilities Management company, Mitie has a wealth of clients that we support with their hard/soft services, this may be plumbing, electrical works, telecoms, general maintenance and much more. The Customer Service Advisor team is responsible for answering inbound calls from our clients that have requests for reactive and/or planned preventative maintenance works and raising these as a task for the Scheduler to assign the technicians to.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Your position will involve supporting our clients with an understanding and professional approach, building interpersonal connections and relationships with new and reoccurring customers. The ideal candidate is open-minded and focused on delivering a high-quality service with a passion for people. We are also looking for candidates who can rise to the challenge of an ever-growing and developing team with resilience and flexibility. This position also involves administrative tasks and so our team members will have a keen eye for detail, proficiency in the use of Microsoft Excel, and adaptability to utilizing new in-house systems. Call-handling experience is desired but not required. A good foundation in face-to-face customer service is ideal if coupled with some administrative or record-keeping experience.
Our Market-Leading Offering
We provide benefits that suit your lifestyle:
- We have a virtual GP on hand for you and members of your household. You can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment, or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. And we have a cycle-to-work scheme.
- Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month, and at the end of the year there’s a chance to scoop a top prize of £10,000!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Career Development
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Inclusive Recruitment
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition, or hearing loss) and need us to make any reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing Christian Kalugin at Chris.Kalugin@mitie.com.
About Mitie
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites, as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Apply Now
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London