Healix Health
Customer Service Advisor
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Company Description
Healix Health is an independently owned, clinically led healthcare organization that has been redefining corporate healthcare in the UK for over 25 years. As the leading independent healthcare trust provider, Healix Health helps employers manage healthcare costs while offering employees access to high-quality, personalized care. The company designs flexible, self-funded healthcare trusts tailored to each organization’s budget, benefits, and clinical network, providing a sustainable alternative to traditional private medical insurance. Members are supported by experienced, nurse-led clinical teams and can access a wide choice of hospitals and consultants across the UK. Trusted by more than 200,000 people and many well-known organizations, Healix Health is known for long-term partnerships, award-winning service, and a strong commitment to better healthcare for businesses and their people.
Role Description
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The Customer Service Advisor is a full-time, hybrid role based in Esher, with the flexibility to work from home for part of the week. This role involves handling inbound calls and written queries from members and corporate clients, providing clear, empathetic guidance on healthcare benefits, claims, and trust arrangements. The advisor will investigate and resolve service issues, update member records accurately, and liaise with clinical and operational teams to ensure timely, appropriate support.
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Daily Responsibilities
- Delivering consistent, customer-focused service
- Following agreed processes and compliance requirements
- Contributing to high satisfaction scores through professional communication
- Using internal systems
- Managing work queues effectively
- Supporting continuous improvement initiatives within the customer service team
Qualifications
- Strong customer-focused service and customer satisfaction skills, with the ability to build trust and maintain positive relationships.
- Professional telephone manner and effective customer support capabilities, including clear, confident communication and active listening.
- Solid customer service experience in a contact center, healthcare, insurance, or similar environment.
- Excellent verbal and written communication skills, with attention to detail and accuracy in documentation.
- Ability to manage multiple tasks, prioritize work, and meet service-level targets in a structured environment.
- Comfort with using CRM or call-management systems and standard office software (e.g., email, spreadsheets, databases).
- Collaborative mindset with the ability to work well in a team and in a hybrid setup (office in Esher and home-based work).
- Previous experience in healthcare, employee benefits, or insurance is beneficial but not essential.
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