Alexander Steele Recruitment
Customer Service Advisor (75% Home Based)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
PART-TIME CUSTOMER SERVICE ADVISOR | HYBRID | EDINBURGH | 28.5 HOURS
Alexander Steele Recruitment is delighted to be recruiting for a Customer Service Advisor on behalf of a fantastic organisation based in Edinburgh.
This is an excellent opportunity for someone looking for genuine part-time flexibility, hybrid working and a role where customer service and making a difference to customers really matters.
THE WORKING PATTERN
The role is 28.5 hours per week, with the following working pattern:
- Monday – Start between 8:45am and 10:00am, followed by an 8-hour shift
- Friday – Start between 8:45am and 10:00am, followed by an 8-hour shift
- Saturday – 9:00am – 5:00pm (home)
- Sunday – 10:00am – 4:00pm (home)
You will work at least Monday or Friday from the Edinburgh office, with your remaining shifts working from home. FREE PARKING at the office.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Saturday and Sunday shifts are home-based, giving you the flexibility to work from home across the weekend while still having regular opportunities to connect with colleagues in the office.
THE ROLE
As a Customer Service Advisor, you will provide excellent telephone-based customer service, taking customer orders, answering enquiries and resolving issues.
You will build trusted relationships with customers, ensuring every interaction is handled with genuine care while also working towards clear contact centre performance and customer satisfaction targets.
You will use modern telephony and CRM systems, manage customer information accurately and securely, and be comfortable working across multiple systems. Previous contact centre experience is desirable but not essential, as full training will be provided.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We are looking for someone who is naturally warm and friendly, enjoys helping others, is organised and reliable, and can balance excellent customer service with working efficiently in a structured environment.
WHAT'S ON OFFER?
- £26,200 per annum FTE salary (pro-rata)
- 33 days annual leave including public holidays (FTE, pro-rata)
- 2 additional wellbeing days per year (pro-rata) AND birthday off
- Free lunches and excellent coffee
- 6% employer pension contribution
- Life insurance at 2x salary
- 24/7 GP access
- Cycle to work scheme
- Health screening via salary sacrifice
- Onsite parking, café and gym
If you are looking for a part-time customer service role that offers genuine flexibility and home working, we would love to hear from you.
To find out more or apply, please contact Alexander Steele Recruitment.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills