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The UK's leading parcel delivery company is looking for a Customer Service Advisor to join their team.
Role:
Customer Service Advisor
Location:
Newcastle
Salary:
£22,500 per annum
Hours:
Full-time, 37.5 hours per week
About the role:
As a Customer Service Advisor, you will be the first point of contact for our customers, providing a high level of service and support. You will handle a variety of customer queries via phone, email, and live chat, resolving issues efficiently and effectively.
Key Responsibilities:
- Respond to customer inquiries and complaints in a timely and professional manner.
- Provide information about services and products.
- Process orders, forms, applications, and requests.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Provide feedback on the efficiency of customer service channels.
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About you:
- Previous experience in a customer service role is essential.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle difficult situations.
- Proficient in MS Office and CRM systems.
- A positive attitude and a passion for helping customers.
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What we offer:
- Competitive salary of £22,500 per annum.
- Full-time contract, 37.5 hours per week.
- Opportunities for career progression.
- A supportive and friendly work environment.
To apply:
Please submit your CV and a cover letter outlining your suitability for the role.
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