Calor Gas Ltd
Customer Service Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Coryton, Essex
Permanent / Full Time
£27,060 per annum + London Allowance
Join Our Customer Experience Team at Calor Gas
Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Coryton. In this role, you’ll act as a first point of contact for customers — resolving queries over the phone and in writing, often at first contact.
Working Hours
Our contact centre operates Monday to Friday, 8:00am – 8:00pm, with shift patterns allocated on a rotational basis. You’ll receive advance notice of your scheduled shifts.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Saturday shifts: 9:00am – 1:00pm (on a rota basis)
- Bank Holidays: 9:00am – 5:00pm (on a rota basis)
Key Responsibilities
- Respond to inbound and outbound customer calls, providing timely and effective support.
- Process customer orders and handle account administration with accuracy.
- Promote Calor’s products and services during customer interactions.
- Investigate and resolve customer complaints in line with company policies and service standards.
- Achieve individual and team performance targets and KPIs.
- Collaborate across departments to ensure a smooth and efficient customer experience.
- Contribute ideas and support improvements in service processes and customer satisfaction.
- Maintain accurate, secure, and up-to-date customer records.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We’re Looking For
- Strong communication and interpersonal skills, with a customer-focused approach.
- A sense of ownership and pride in delivering high-quality work.
- Ability to stay organised and work effectively under pressure.
- Meticulous attention to detail.
- Familiarity with Microsoft Office; experience with SAP is advantageous.
- Comfortable working in a high-volume, fast-paced environment.
What We Offer
- 25 days of annual leave
- Holiday Purchase Scheme
- Private Medical Insurance
- Company Pension Scheme
- Free Onsite Parking
- Staff Discounts on Calor Gas
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location