Michael Page
Customer Service Advisor
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Customer Service Advisor in Birmingham
As a Customer Service Advisor in Birmingham, you'll be the first point of contact for enquiries, helping to provide a smooth and efficient service for the public sector. Your day-to-day role will involve assisting with queries and ensuring customers receive accurate and timely information.
Client Details
This role is within the public sector, based in Birmingham.
Description
- Respond to customer enquiries via phone, email, and other communication channels.
- Provide accurate information and resolve queries promptly.
- Maintain detailed and up-to-date records of customer interactions.
- Work closely with internal teams to ensure efficient service delivery.
- Handle complaints in a professional and empathetic manner.
- Assist with administrative tasks to support the customer service team.
- Follow procedures and guidelines to ensure compliance with regulations.
- Contribute to improving customer service processes where needed.
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Profile
A successful Customer Service Advisor should have:
- Strong communication skills, both written and verbal.
- Experience in handling customer enquiries in a professional setting.
- Good organisational skills and attention to detail.
- Ability to work well under pressure and manage time effectively.
- Familiarity with using customer service software or databases.
- A positive attitude and a commitment to delivering excellent service.
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Job Offer
- Hourly pay ranging from £14.00 to £15.00, dependent on the level of experience.
- Temporary contract with a focus on supporting the public sector.
- Opportunity to work in a Birmingham-based organisation.
If you're interested in this role, apply now.
People are at the heart of Michael Page
We are committed to creating an inclusive environment. As an inclusive recruiter, we welcome applications from people of all backgrounds, identities, and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
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