Russell Tobin
Customer Service Advisor
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Customer Service Advisor (5 days onsite)
Location: Newcastle upon Tyne, NE27 0BY
Contract Duration: 6 months, with potential for permanent employment
Working Hours: 37.5 hours per week
Shifts are scheduled on rotational basis
No Bank Holiday working required
Key Responsibilities
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- Respond to inbound customer calls regarding personal loan accounts.
- Handle customer enquiries and requests accurately and professionally.
- Deliver a positive customer experience and aim for first-time resolution.
- Manage a high volume of calls while maintaining service quality standards.
- Update and maintain customer records accurately.
- Meet agreed service levels and key performance indicators (KPIs).
- Escalate complex issues to the Customer Service Supervisor when required.
- Ensure compliance with company processes and customer service standards.
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