Start Fitness UK
Customer Service Advisor
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Location: Newcastle (Office-Based)
Job Type: Full-time
Working Hours: Monday to Friday, 9:00am – 5:00pm, with occasional weekend working as required.
About Us
We are a growing online sports retailer dedicated to providing customers with specialist sports products and exceptional service. We are looking for a motivated and customer-focused Customer Service Advisor to join our friendly team at our Newcastle office.
About the Role
As a Customer Service Advisor, you will be the first point of contact for our customers, delivering a professional and positive experience across a range of enquiries. You'll assist customers with orders, deliveries, returns, product information, and general account queries, helping to ensure every interaction reflects our commitment to outstanding customer service.
This is a fully office-based position, working closely with our customer service and warehouse teams to resolve issues efficiently and support the smooth running of our online retail operation.
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Key Responsibilities
- Respond to customer enquiries via phone, email, social media and 3rd party platforms such as Amazon and eBay.
- Assist customers with orders, deliveries, returns, exchanges, and product enquiries.
- Resolve customer issues promptly and professionally, escalating more complex cases where necessary.
- Process orders, refunds, and account updates accurately.
- Maintain accurate customer records within internal systems.
- Liaise with warehouse and courier partners to help resolve delivery queries.
- Work collaboratively with colleagues to ensure a consistently high standard of customer service.
- Support the team during busy periods, including some weekend working.
What We're Looking For
- Previous customer service experience is desirable, ideally within retail or e-commerce, but not essential.
- Excellent written and verbal communication skills.
- A friendly, positive, and professional approach.
- Strong problem-solving skills and attention to detail.
- Good computer skills and confidence using computer systems.
- Ability to prioritise tasks and work effectively in a fast-paced environment.
- A genuine passion for helping customers and delivering excellent service.
- An interest in sport or sporting goods would be an advantage.
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What We Offer
- Competitive salary.
- Full training and ongoing support.
- Friendly and supportive office environment.
- Staff discounts on our range of sporting products.
- Pension and holiday entitlement.
How to Apply
If you're passionate about delivering exceptional customer service and would like to be part of a growing online sports retailer, we'd love to hear from you. Please send us your CV along with a brief cover letter outlining why you'd be a great fit for the role to careers@startfitness.co.uk by 2nd August 2026.
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