Adecco
Customer Service Advisor
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Job Title: Customer Service Officer
Client: Provide Equipment Hub Croydon
Working Days:
- Monday- Friday
- Every 7/8 weeks there will be a requirement to work a Saturday (a day off during the week). All staff on Saturday rota
Hours:
- 08:30 - 17:00 with half an hour for Lunch
- Every 10 weeks or so, there will be a requirement to do a week of 09:30 - 18:00 shift.
Working Arrangements:
- 3 days in the office/ 2 days from home (once fully trained - managers discretion) (CR0 4RR)
Pay Rate:
- £16 per hour PAYE
Job Duties
- Being the first point of contact for interaction with vulnerable clients and their carers.
- Take decisions within established procedures dealing with end user and prescriber queries and issues.
- Ability to work flexibly to support the move to stretched working days and weekend operating as required.
- Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections.
- Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.
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Person Specification:
The ideal candidate must have:
- Ability to work with vulnerable individuals, including adults with disabilities, mental health conditions, or older people.
- Experience liaising with carers and understanding their needs and challenges.
- Previous experience in a customer facing role.
- Strong interpersonal skills, including empathy, patience and active listening.
- Competent in using IT systems.
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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link into your browser: https://www.adecco.co.uk/candidate-privacy
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