About Us

The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage.

About The Role

This is a term-time role working 37 hours x 40 weeks per year. The annual salary will be pro-rata'd to reflect the hours worked.

The Customer Service Advisor plays a vital role in creating a positive and supportive experience for students, staff, parents/carers, employers, and other stakeholders across the college. As a key member of the Customer Services Team, you will provide a warm, welcoming presence and deliver clear, accurate information to a diverse community.

We are seeking an enthusiastic, self-motivated individual with excellent customer service skills and a genuine commitment to helping others. The role requires flexibility to support a range of working patterns across our college campuses.

You will ensure that all enquiries – whether face-to-face, by phone, or online – are managed professionally, efficiently, and in line with college standards.

There are three full-time term-time positions available for this role.

Main Responsibilities

• Deliver excellent, professional, and welcoming customer service to students, staff, parents/carers, employers, and other stakeholders, acting as the first point of contact and providing accurate information and guidance.
• Provide flexible support across the Customer Services Team to meet operational needs, working across campuses, on a rota basis, as required.
• Respond promptly and effectively to enquiries received by telephone, email, in person, and through other digital platforms.
• Provide guidance on college services, admissions, timetables, facilities, and general enquiries, liaising with curriculum and support teams to resolve complex enquiries.
• Process and issue student ID cards and lanyards, including handling payments for replacement items and ensuring accurate record keeping.
• Operate the college switchboard, ensuring all calls are handled politely, efficiently, and professionally, and answered in a timely manner.
• Produce and provide official student documentation, such as status of study letters, ensuring accuracy and professionalism.
• Ensure service logs, CRM systems, and trackers are kept up to date.
• Work towards and achieve key performance indicators (KPIs) set for the Customer Services Team.
• Liaise with the relevant Campus Security, Duty Managers, First Aiders, and Caretakers as appropriate, ensuring they are notified of any assistance requests related to incident response or estate matters.
• Assist with major college events such as open days, enrolment periods, and exam-season activities.