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Customer Service Advisor
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About The Role
This role involves supporting customers within the Network Operations team at Manton Wood, Worksop. As a Customer Service Administrator, you will handle queries and ensure requirements are met accurately. The position operates on a full-time, ongoing contract, paying £13.16 per hour, with a working pattern of Tuesday to Saturday, 10:00am to 6:00pm. You will liaise with planning, transport, and operations colleagues in a logistics setting. Effective communication and attention to detail are essential for maintaining strong client relationships. Prior experience in a similar service capacity is beneficial, though a proactive approach to problem-solving is equally valued. This is a consistent role suited to those seeking a permanent placement within a structured team.
Customer Service Administrator
Location: Manton Wood, Worksop
Business Unit: Supply Chain
Hours: 37.5 hours per week
Working Pattern: Tuesday to Saturday, 10:00am – 6:00pm
Pay Rate: £13.16 per hour
Contract: Ongoing
About the Role
We are looking for a Customer Service Administrator to join our Network Operations team at Manton Wood, Worksop on an ongoing basis.
This is a customer service-focused role where you will be responsible for supporting customers, responding to queries, and ensuring their requirements are dealt with accurately and efficiently.
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You will play an important part in maintaining strong customer relationships while working closely with the planning, transport, and wider operations teams in a busy logistics environment.
Key Responsibilities
- Provide a high level of customer service to customers via telephone and email
- Respond to customer queries promptly and professionally
- Assist customers with order and delivery-related enquiries
- Book and process customer orders accurately in line with customer requirements
- Input and update information across customer and internal systems
- Monitor shared inboxes and action emails appropriately
- Maintain accurate records, trackers, and spreadsheets
- Liaise with planning and transport teams to resolve customer queries
- Keep customers updated regarding orders, deliveries, and any changes
- Identify and escalate issues or exceptions to the management team promptly
- Support the wider operations team with administrative tasks when required
Health, Safety & Compliance
- Ensure all administrative and customer service tasks are completed accurately and in line with company procedures
- Follow all health and safety procedures and company policies at all times
- Ensure customer and operational information is handled accurately and confidentially
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What We’re Looking For
- Friendly, professional, and customer-focused approach
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Confident using IT systems, spreadsheets, email, and online portals
- Good organisational and time-management skills
- Ability to prioritise and manage multiple tasks in a busy environment
- Ability to remain calm and professional when dealing with customer queries or issues
- Strong team-focused attitude
- Proactive approach and willingness to support the wider operation when required
Qualifications & Experience
- High school / secondary education
- Good understanding of IT systems
- Previous experience in customer service, administration, logistics, transport, or a similar environment is desirable but not essential
- Full training and support will be provided
Why Join Us?
- £13.16 per hour
- 37.5 hours per week
- Tuesday to Saturday, 10:00am – 6:00pm
- Ongoing work
- Opportunity to develop your customer service and logistics experience
- Supportive team environment
- Clear opportunities for career progression
If you are friendly, organised, customer-focused, and enjoy working in a busy team environment, we would love to hear from you.
If you are interested, please apply online.
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