Tate Recruitment
Customer Service Advisor
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Customer Service Advisor
Location: Manchester – in the Old Trafford area
Salary: Competitive, dependent on experience
Hours: Monday to Friday, 37.5 hours per week
Working hours: Flexible start between 8:00am–9:00am, finishing between 4:00pm–5:00pm
Contract: Temporary to Permanent
Start: Immediate
About the Opportunity
We are delighted to be recruiting for a Customer Service Advisor to join a well-established organisation that is currently going through an exciting period of growth.
This is a fantastic opportunity to join a growing team at an important time for the business. The role is initially offered on a temporary-to-permanent basis, with the potential to become permanent at the beginning of January 2027, subject to a successful placement and both parties being happy to progress.
You will become an integral part of the customer service team, providing a high-quality and professional service to clients throughout the full customer journey — from onboarding and quotations through to reporting, invoicing and managing day-to-day communications.
This is an excellent opportunity to join a well-established organisation experiencing a period of growth, where you can make a genuine contribution to the customer experience and develop your skills within a supportive team.
With an immediate start and a clear opportunity to move into a permanent position in January 2027, this role would suit an experienced customer service professional looking for their next opportunity and the chance to build a long-term career with an expanding organisation.
If you are organised, customer-focused and thrive in a busy environment, we would love to hear from you.
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The Role
As a Customer Service Advisor, you will be responsible for delivering an excellent customer experience while working closely with internal teams and external clients.
Key Responsibilities
- Supporting the team with the administration associated with onboarding new clients and the continued delivery of excellent customer service.
- Managing and responding to incoming client communications via email and telephone in a timely and professional manner.
- Acting as a first point of contact for client queries and resolving issues wherever possible.
- Escalating and coordinating queries with the appropriate internal teams where required.
- Inputting and maintaining accurate customer information within LIMS and other internal systems.
- Liaising with customers regarding sample paperwork, COCs and purchase orders.
- Preparing accurate, fit-for-purpose quotations within the approved authority level.
- Coordinating logistical queries and arrangements where required.
- Managing subcontract laboratory services when necessary.
- Liaising with analytical teams to ensure customer projects are delivered successfully.
- Coordinating the delivery of customer receipts, reports and invoices.
- Providing accurate client information and updates to the wider team.
- Working with the SCSA and Customer Service Manager as part of a continual improvement process.
- Building and maintaining strong, professional relationships with clients and internal stakeholders.
- Processing media orders and developing knowledge of sampling techniques.
- Completing result uploads, calculations and accurate data entry.
- Checking data entry and calculations completed outside of the LIMS system.
- Supporting the wider customer service function as required.
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These duties are not exhaustive and should not be interpreted as a complete definition of the role.
About You
We are looking for someone who is customer-focused, organised and confident communicating with a wide range of people. You will be comfortable working in a busy environment, managing competing priorities and maintaining a high level of accuracy.
You will ideally have:
- Previous experience in a customer-facing role – essential.
- Experience working in a fast-paced environment – desirable.
- Excellent written and verbal communication skills.
- A professional and confident telephone manner.
- Strong customer service and interpersonal skills.
- Excellent organisational and prioritisation skills.
- The ability to manage your own workload effectively.
- A collaborative "one team" approach.
- Excellent attention to detail.
- Strong numerical and accurate data-entry skills.
- Good IT skills, including Microsoft Office 365, Excel and Word.
- The ability and willingness to learn and use various in-house systems and processes.
- A positive and adaptable approach to change.
- Flexibility and the ability to adapt to changing priorities.
Benefits of through Tate Recruitment Limited
- Weekly pay
- Holiday pay
- Free on-site parking
- Access to the Tate Rewards Scheme – including store discounts
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