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Customer Service Advisor
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A growing business is looking for Customer Service Advisors to join its new Complaints Administration Team.
Starting mid-September, these hybrid roles are based from our new Leeds city centre offices, and offer excellent training and development opportunities within a growing, supportive business.
Benefits
- Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week). No weekends or evening shifts required. Part-time options can also be considered.
We Offer Our Permanent Employees
- The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
- Hybrid working from our modern Leeds city centre office following your initial training period onsite
- Investment in training and development to support your career aspirations
- Pension scheme
- 33 Days annual holiday allowance (inclusive of Bank Holidays)
- Employee Discounts and Cashback Schemes
- Discounted Parking and local gym memberships
- Onsite refreshments provided
As a Customer Service Advisor, You Will
- Act as the first point of contact for customer enquiries, handling calls, emails, and written correspondence professionally and courteously
- Provide progress updates and administrative support throughout the complaint journey, ensuring all case notes, actions, and outcomes are accurately recorded in real time
- Ensure all complaint logging, acknowledgements, and progress updates meet regulatory requirements and deadlines
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What We're Looking For In a Customer Service Advisor
We're keen to speak with candidates who have proven experience working within a Telephony or Administrative Support role within a Financial Service environment and who demonstrate a genuine passion for delivering excellent Customer Service.
You Will Be Able To Demonstrate
- Experience in Customer Service, preferably within a Regulated Financial Services Setting.
- Understanding of complaints environments and regulatory compliance.
- Excellent communication and interpersonal skills.
- Strong administrative skills and previous experience of updating Customer records and systems.
- Ability to work independently, prioritise tasks, and manage time effectively.
- Proficiency in Microsoft Office.
- Alignment with our core values: innovation, passion, engagement, and a commitment to delivering excellence.
- An outstanding work ethic combined with a desire for continuous learning and personal development, staying updated on best practices, emerging market trends, and regulatory changes.
- Creative problem-solving abilities, maintaining an innovative and solution-orientated approach.
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For this role as Customer Service Advisor, please click apply online and upload an updated copy of your CV.
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