Irwell Valley Homes
Customer Service Advisor
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Customer Service Advisor
Sale, Manchester
£26,139.21 per annum
Permanent, Full Time – 35 hours per week (agreed shift patterns between 8am and 5pm)
Closing date: 10th September 2026
Interview date: 16th September 2026
Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS
Overview
A variety of soft skills and experience may be required for the following role. Please ensure you check the overview below carefully.
About Our Organisation
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester. We have a strong social purpose and make it our mission to enable people to live well in their home and community.
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Role Overview
We are looking for an experienced Customer Service Advisor to join our Customer Service Team. You will support customers through a growing range of digital channels such as telephone, live chat, social media, and email while also helping them to navigate our customer portal.
Key Responsibilities
- Providing excellent customer service across a range of channels.
- Responding to a wide range of customer enquiries and resolving them at the first point of contact wherever possible.
- Supporting customers with our customer portal and basic technical queries.
- Accurately recording customer interactions and actions on our systems.
- Working with colleagues across the organisation to resolve enquiries and keep customers informed.
- Contributing to service improvements and team performance.
Required Skills and Experience
- Customer-focused, with a genuine commitment to delivering an excellent customer experience.
- Able to work under pressure, manage priorities, and meet deadlines.
- Excellent verbal and written communicators who can remain calm and professional in challenging situations.
- Positive, adaptable, and willing to learn new systems and processes.
- IT literate, with experience of Microsoft Office and ideally CRM or Housing Management systems.
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Our Culture
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
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