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Customer Service Advisor
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About The Role
Pertemps Loughborough Commercial seeks a Customer Service Advisor for a full-time position in Leicestershire, paying £15.34 per hour. Acting as the initial contact for external clients, you will handle shipping requests and offer guidance on worldwide transit through phone, email, social media, and web-chat. Your role involves solving problems, building trust, and ensuring accurate first-time resolutions to reduce repeat contact. This position suits individuals who take pride in quality service, listen attentively, and assume responsibility for customer outcomes. You will support a prominent global brand by delivering effortless experiences and genuine care. Previous experience in a similar advisory capacity is advantageous, though a customer-focused attitude is essential for success.
My Client is looking for Customer Service Advisors
My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc.
As a Customer service advisor, you'll play a key role in making those connections. Every conversation is an opportunity to create a great experience, solve a problem, and build trust in one of the world's most recognized brands.
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We're looking for people who genuinely care about customers and want to make a difference. People who take pride in delivering quality, getting things right first time, and creating effortless experiences that reduce the need for customers to contact again.
Take ownership, listen carefully and look for the best outcome, while balancing quality, efficiency, and customer needs.
You'll thrive in this role if you're engaged, curious, and always looking for ways to improve.
You'll likely have experience in a contact center or customer service environment and understand the impact great service can have on customer loyalty and business success.
Interview Date
- 04.09.26
- 07.09.26
Start Date
- 21.09.26
Operational Hours
- 09:00-19:15 (8hr Shift) - Monday to Friday
Location
- East Midlands Airport
Pay Rate
- £15.34 p/h
Training
- 7 weeks structured training and mentoring process, helping you build confidence and capability from day one.
Job Role
- Managing Inbound calls to the business from Worldwide clients handling shipment requests
- Building rapport with customers and establishing their needs
- Care about quality and take pride in getting it right first time
- Look for opportunities to create effortless customer experiences
- Understand the value of working efficiently without compromising service
- Deliver a consistent call flow, giving the customer the confidence in the information provided
- Maximise upselling opportunities whilst ensuring the customer has an informed choice
- Be curious and engaged and always looking for ways to improve
- Work collaboratively and contribute positively to team success
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Key Skills
- Excellent customer service experience
- Strong understanding of customer service processes
- Consistently providing a high level of service
- Excellent communication skills written and verbal
- Ability to adapt to change
- Ability to work as part of a team as well as independently
- Experience of working with MS Word and Excel
- Passionate About Developing Skills And Supporting Goals And Ambitions
- Take ownership and accountability for your work
Compliance and DBS
This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process
Apply
If you have the right skills - Please click Apply, submit your CV to michelle.alburey@pertemps.co.uk or call 01509 213000
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