Cencora
Customer service advisor
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Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This role is in support of NWOS, a Cencora business offering the supply for surgical appliances in the UK
We’re looking for a Customer Service Advisor to join our team in Leigh, supporting customers with queries, order updates, and issue resolution. This is a fixed term contract until the end of July 2027.
You’ll be the first point of contact, working closely with internal teams and external partners to deliver a smooth, reliable service and a great customer experience.
Location: Leigh, WN7
Hours of work: 37.5 hours per week, 9am-5.30pm (with 30 minutes unpaid break)
Working Days: Monday - Friday
Key Responsibilities
- Respond to customer queries via phone and email
- Track orders and provide updates to customers
- Resolve issues quickly, including delivery and order queries
- Liaise with internal teams and external carriers
- Amend orders while minimising disruption
- Maintain accurate records across internal systems
- Handle complaints calmly and professionally
- Support service levels and team targets
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About You
- Previous customer service experience
- Strong communication skills
- Calm under pressure and solution-focused
- Organised with good attention to detail
- Confident using IT systems
- Positive, team-oriented approach
What You’ll Get
- Annual company bonus scheme
- 20 days holiday + bank holidays
- Structured training and ongoing development
- Supportive team environment
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: Alliance Healthcare Management Services Limited
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Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.
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