HB Accident Repair Network Ltd
Customer Service Advisor
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About Us
HB Accident Repair Network is a leading multi-site vehicle accident repair business, trusted by insurers and fleet operators to deliver high-quality repairs and outstanding customer care. We're looking for a Customer Service Advisor to join our Ellesmere Port team.
The Role
As the first point of contact for our customers, you'll play a key role in making sure every customer has a smooth, stress-free experience while their vehicle is repaired. You'll manage bookings, keep customers updated throughout the repair process, and work closely with our technicians and estimators to ensure timelines are met.
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Key Responsibilities
- Greet customers and handle vehicle drop-off/collection
- Manage phone and email enquiries professionally and efficiently
- Provide regular repair status updates to customers and insurers
- Liaise with workshop and admin teams to resolve queries
- Process paperwork accurately, including invoicing and insurance documentation
- Handle and resolve customer concerns, escalating where necessary
- Maintain a welcoming, professional front-of-house environment
What We're Looking For
- Previous customer service experience (automotive or insurance sector desirable but not essential)
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Confident using computer systems and managing multiple enquiries
- A calm, positive approach when dealing with customers under stressful circumstances
- Team player with a flexible, can-do attitude
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What We Offer
- Competitive salary
- [Benefits – e.g. pension, holiday allowance, training/development]
- Supportive team environment at a growing, multi-site business
- Opportunities for progression within HB Accident Repair Network
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