Dreams
Customer Service Advisor
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About the Role
We're looking for Customer Service Advisors to join our team on a 6-month fixed term contract. In this role, you will deliver outstanding customer service through effective communication and issue resolution. Build positive customer relationships, collaborate with teams, and contribute to ongoing improvements, ensuring a superior customer experience and fostering brand loyalty.
Day-to-Day Responsibilities
- In a very fast paced environment Respond to incoming customer inquiries via phone, email, or chat in a professional and courteous manner.
- Identify and assess customer needs, providing accurate information and effective solutions.
- Assist customers in navigating our products/services and resolving any concerns or issues.
- Record and maintain accurate customer interaction details in our order management systems.
- Collaborate with other team members to share insights and improve overall service quality.
- Uphold company policies and procedures to ensure consistency and compliance.
- Strive to meet and exceed individual and team performance targets.
- Provide appropriate resolutions, help and advice to customers in line with established procedures, this includes but is not limited to:
- Offer agreed incentives to reduce refunds and
- Prevent cancellations, resolve issues with faulty and damaged goods by following the Company’s Faulty Goods Procedure
- Ensure that all communications, both written and oral, are always professional and of the highest standard and in line with Company guidelines.
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Ideal Candidate
- Proven customer service experience gained within a fast paced customer facing environment.
- Excellent IT skills, including Microsoft Office suite, bespoke systems etc.
- Ability to cope in a constantly changing and demanding environment.
- Ability to not only put our customers first, but also their colleagues.
- Excellent telephone manner and verbal and written communication skills.
- Ability to manage individual work loads and being proactive.
- Someone that is a real team player and looks to help their fellow colleagues.
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Benefits
- Bonus: A quarterly bonus scheme to regularly recognise the hard work and dedication of our superstar dreamers.
- Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
- Buy-in schemes: You’ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
- Parking: We know it goes without saying, but our free onsite parking gives you peace of mind when you travel.
- Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an out of hours GP service.
- On-site gym: Step into our newly refreshed, free on-site gym, where you’ll find everything you need to stay fit and energized.
- Hybrid working
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Jessica, London
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