CCA Recruitment Group
Customer Service Advisor
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Role: Customer Support Advisor
Location: Altrincham fully office based
Salary: £26,228 + bonus (up to £1200 per year) + benefits
Hours: 37.5 hours per week
Shift patterns: Mon-Fri between 8am-8pm + 1 weekend day every 3 weeks
Essential - we need telco experience
This is an exciting opportunity for an experienced Customer Support Advisor to join my Altrincham based client.
- Do you have experience working in a contact centre team speaking to existing customers?
- Have you experience within billing, tech support & customer excellence?
- Are you naturally inquisitive and enjoy investigating?
Role Responsibilities of the Customer Support Advisor
- Manage Customer expectations and develop relationships.
- Talking to customers about any queries with their contract.
- Manage and coordinate customer interaction, in line with agreed processes and SLAs.
- Effectively manage the customer experience to ensure that issues are resolved efficiently.
- Promote the brand at all times by providing a customer centric experience.
- Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.
- Maintain the consistency and accuracy of all data input into department databases.
- Build knowledge of customers.
- Continually look for ways of improving agreed departmental KPIs to enhance the customer experience.
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Key Skills and Experience for this Customer Support Advisor
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- Previous experience of using company systems
- Previous experience of working with customer facing teams or in a customer services environment
- Demonstrable specialised knowledge/skills in a customer contact areas inc billing, tech support
- Ability to plan and prioritise multiple activities
- Good problem solving skills with experience of resolving complex problems
- Experience in customer services excellence, with a clear focus on providing excellent customer service
- Experience in working collaboratively with internal and external teams
Please follow the link to apply for this Customer Support Advisor role based in Altrincham.
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