Fife Council
Customer Service Advisor
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Job Details
Contract Type
Permanent
Salary
FC4 £26,786.83 – £29,170.80
Working Pattern
36 Hours per week
Location
Bankhead, Glenrothes
Proposed Interview Date
Wednesday 4 November 2026
Closing Date
Sunday 18 October 2026
Job Details
Permanent Positions within the Financial, Revenues & Wellbeing section of Customer & Online Services. These posts are 36 hours per week (full time) with the working hours of Monday – Friday working 8:48 until 17:00. You will earn a competitive salary of £26,786.83 - £29,170.80, have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail.
The roles are based within the Scottish Welfare Fund team and will be 36 hours per week (full time) with the working hours of Monday – Friday. Once full training has been given, the option of blended working will be available, main office base is Bankhead, Glenrothes. There will be a requirement for some Public Holiday working.
The Scottish Welfare Fund
This role requires some telephone work, supporting people from a variety of backgrounds who are struggling with daily living essentials such as food and fuel. This role will involve assessment of grants applications. This is a Customer Service based role and the candidate should be customer focused and able to provide excellent customer care.
The Person
You should have experience of providing excellent customer service and good communication skills which include written correspondence and telephone interactions. You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your own time whilst having the ability to work under pressure. Have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs. Display a flexible attitude to work and change with a positive, pro-active approach. You must have the ability to use multiple IT systems and have excellent administrative skills
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Supporting Statement
As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply [https://www.fife.gov.uk/jobs/how-to-apply] section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement [http://www.fife.gov.uk/jobs/supportingstatement].
Further Information
- Role Profile: When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile [https://www.fife.gov.uk/__data/assets/file/0011/40610/HR-Adviser-I343.01.pdf]
- How We Work Matters: Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters [https://www.fife.gov.uk/__data/assets/file/0014/40127/OD12-How-We-Work-Matters-Framework-2.pdf] behaviour framework for more information.
- Employee Benefits: Employees have access to a benefits package that offers discounts on a wide range of products and services.
- Directorate Information: Council Department information [https://www.fife.gov.uk/kb/docs/articles/council-and-democracy/council-departments#xd_co_f=MzBlNmFkMDAtYzRiZi00OTgyLWI3MjUtM2MxZWU1OWIwODQx~]
- Social media: Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial.
- Alternative Formats: Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk [transactions.recruitment@fife.gov.uk]
- AI: We recognise that Artificial Intelligence (AI) is being used by many people when they are applying for jobs and preparing for interview. Candidate guidance on the use of AI in the recruitment process is available here [https://www.fife.gov.uk/__data/assets/pdf_file/0028/94771/AI-and-Recruitment-Candidate-Guidance.pdf]
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For further information please contact: Kimberley Farnley at Kimberley.Farnley@fife.gov.uk
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