Northern Gas and Power
Customer Service Advisor
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Customer Service Advisor
Salary of £26,227
Hi, we're Northern Gas and Power
Northern Gas and Power, part of Global Procurement Group, is a global energy procurement specialist trusted by businesses ranging from growing SMEs to major international organisations. We help customers navigate a fast-moving market with confidence, securing the right energy solutions for their needs.
Joining NGP means becoming part of an ambitious international team with a strong UK base and offices across Europe, India and Dubai. You will work alongside experienced specialists across the business, using systems, insight and smart tools to support better decisions and stronger outcomes.
The Opportunity
As a Customer Services Advisor your job purpose will be to provide excellent customer service to our customers and liaise with any suppliers in a professional manner. As part of this you will be responsible for processing customer requests and any customer complaints.
What’s in it for you?
- Salary of £26,227 – Northern Gas and Power are a Real Living Wage employer
- Clear career progression, with training and development that supports long-term growth
- A business that promotes from within and values specialist expertise
- Additional December leave and access to company incentives, experiences and events
- Company-funded Simplyhealth plan, including everyday health support and wellbeing resources
- Lifestyle perks, including discounts and employee benefits that add value outside of work
- Enhanced family-friendly policies, funded professional memberships and support for continued development
- Volunteering opportunities and a genuine commitment to colleague wellbeing
- An inclusive workplace, recognised through initiatives such as Inclusive Employers and Menopause Friendly accreditation
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What exactly will you do?
- Prioritise and process customer requests submitted by telephone or email.
- Investigate and resolve any customer complaints quickly and patiently.
- Maintain thorough and accurate customer service records.
- Keep confidential records and financial information private and secure.
- Learn how to use various database systems and technology to deliver great customer care.
- Liaise with energy suppliers on behalf of our customers to ensure they receive the best possible service.
- Work as part of the NGP team to support colleagues, identify further business opportunities and drive positive company sales results.
- Communicate with customers as their contract start dates approach to ensure a smooth transition to meet their specific energy needs.
- Ensure we can keep our customers engaged, customer retention.
- Ensure they comply with all company operating policies and procedures.
- Any other duties that are deemed appropriate from time to time.
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What we’re looking for
- Able to work in a fast-paced, self-directed, professional environment.
- Manage your own workload and prioritise.
- Self-motivated, driven, with a passion to succeed.
- Able to work under pressure when needed, can exceed expectations.
- Communicate effectively, both verbally and in writing, professionally and articulately.
- Problem solver
- Resilient, ambitious, and driven personality
- Computer literate and accomplished team player
- Experience in the energy industry is essential
Equal Opportunities Statement
Northern Gas and Power is committed to building a workplace where people feel respected, supported and able to succeed. We welcome applications from candidates of all backgrounds and experiences, and we are proud to be a Disability Confident employer.
Across Global Procurement Group, our colleagues represent more than 30 nationalities across five countries. We know that diversity of thought, background and experience makes us stronger.
We are creating an environment where everyone is treated fairly, has access to opportunity and feels able to be themselves at work.
Privacy Policy
Your Personal data will be processed by us in accordance with our PRIVACY POLICY. By Submitting this application, you are indicating you have read and understood our privacy policy
Right to work in the UK documentation required at interview.
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