Home Safe
Customer Service Advisor
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Home Safe is a delivery partner that works with local authorities to deliver their property licensing schemes.
Customer Services Advisor
The Customer Services Advisor is responsible for providing frontline customer service and administrative support in relation to property licensing applications and enquiries. Acting as a first point of contact, the postholder will support the efficient delivery of licensing services whilst working under the guidance and direction of the Marketing Manager.
Skills
- Demonstrate excellent customer service and communication skills
- Act as a first point of contact for licence-related enquiries by telephone and email
- Possess a professional and approachable manner
- Communicate clearly and effectively with all stakeholders
- Strong organisational skills and attention to detail
- Ability to manage a varied workload and maintain accurate records
- Work methodically, follow established processes, and ensure that applications and enquiries are handled efficiently and accurately
- Proactive and flexible approach
- Identify and resolve straightforward issues independently
- Escalate more complex matters where appropriate
- Comfortable using a range of IT systems and databases
- Contribute to maintaining high standards of customer service and administrative support across the team
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Experience
- Experience working in a customer-facing environment
- Handling enquiries by telephone and email
- Providing administrative support and maintaining accurate records
- Strong focus on delivering excellent customer service
- Processing applications, casework, or similar administrative processes (advantageous)
- Working within a regulatory, licensing, property, housing, or local authority environment (advantageous)
- Ability to work collaboratively with colleagues
- Manage competing priorities
- Contribute to the efficient operation of the service
- Experience of using databases, customer relationship management systems, or other business software (desirable)
- Experience of working to targets, service standards, or performance measures (desirable)
Education / Qualifications
- Educated to A-Level standard or equivalent is desirable, although relevant experience will be considered in lieu of formal qualifications
- Qualifications or training in customer service, administration, business support, or related disciplines would be advantageous
- The postholder will be expected to undertake ongoing training and professional development to support their role, particularly in relation to property licensing processes, customer service delivery, and relevant legislation and guidance
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Work Location
- This is an in-person role based at our offices in Doncaster
- During the initial period of employment (anticipated to be approximately the first six months), the successful candidate will primarily work from home whilst the team continues to develop its office-based operations
- Candidates must be able to attend the Doncaster office as required during this period for training, meetings, team collaboration, and other business needs
- Following the initial home-working period, there will be an expectation that the role transitions to being primarily office-based, and applicants should therefore be able to travel to and from the Doncaster office on a regular basis
Work Location: In person (Doncaster)
Salary: £26,000 per year
Job type: Full time
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