Thurrock Council
Customer Service Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Customer Service Advisor - Contact Centre
Salary: £26,556 - £28,764 per annum
Grade: B
Permanent Contract
37 Hours per Week
About the Role
We’re looking for a friendly, reliable Customer Service Advisor to join our Contact Centre to support residents with enquiries on environment health, planning, rent accounts and other local services.
You’ll handle inbound calls, provide accurate information, resolve queries, and ensure customers receive a helpful, timely service.
What We Are Looking For
We are looking for someone who has:
- Strong communication skills
- Attention to detail
- A calm, customer-focused approach are essential.
- Training is provided.
DBS Check: Not Required for this post
Benefits of Working with Us
At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employee assistance programme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
Important Dates
- Closing Date (Redeployment Only): 30th July 2026
- Closing Date (Internal & External): 16th August 2026
- Interview Date: To Be Confirmed
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Additional Information
Should you have any queries about the post or interview process please contact Lorraine Gay – Team Leader by email Lgay@thurrock.gov.uk
To view the Job Profile and Person Specification, please follow the link below:
Download Job Profile (PDF Document)
Why Thurrock?
Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.
Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.
This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.
Our Location
Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.
Thurrock is just half an hour journey away from the centre of London by train and well connected by road.
Staff Benefits
We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.
Further information can be found here Employment benefits | Working for the council | Thurrock Council
Equality, Diversity & Inclusion
Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.
We serve a diverse community where people are different yet equal. Diversity underpins everything we do.
For further information about Thurrock Council please visit our website: Thurrock Council
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location