Next Plc
Customer Service Advisor
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
If you’re passionate about customer service and you want to make a difference everyday, this is the opportunity for you!
Customer Service Advisor – Contact Centre,
plus an additional £1 when working at the weekend.
You must be able to commit to full time training and during our peak trading periods you’ll also be required to work an additional hours for 20 weeks of the year.
If you love working in a fast paced environment and delivering exceptional customer service this is the job for you! Here at Next we’re committed to putting our customers at the heart of everything we do by providing a friendly, helpful service to our online customers that contact us. This could be sorting out a missing parcel or an account query but you’ll put the customer first.
This is a unique customer service role as there are no sales targets; you’ll purely be measured on the service you deliver so you can focus entirely on giving truly outstanding customer service. It has never been a more exciting time to join the Next Online family.
About the Role:
We’re looking for people who are as passionate about customer service as we are, and who have ideally worked in a contact centre before. However, don’t worry if you don’t have the experience of working in a contact centre we’re happy to consider people who thrive in helping people whether this has been in retail, hospitality or care. With your awesome personality, you’ll provide the very best service to our customers. We’ll provide you with 3 weeks of in-depth, full time paid training to ensure you know everything you need to know to resolve our customer enquiries. We’ll invest in you and your development with ongoing training programmes so you can excel in your role.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You:
- Give exceptional customer service by truly listening to the customer and resolving their queries
- Treat every customer like it’s your first and only customer that day
- Navigate through various computer systems, liaise with other teams across Next if required
- Work to set Key Performance Indicators and Standard Level Agreements.
- Engage with customers and colleagues, creating a people focused work culture.
What’s Next
Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch to arrange a telephone interview to find out more about your job history and more about you as a person.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- Quarterly bonuses
- Free parking on Next authorised sites
- Early VIP access to sale stock
- Access to fantastic discounts at our Staff Shops
- 10% off most partner brands & up to 15% off Branded Beauty
- Restaurants with great food at amazing prices
- Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
- Access a digital GP and other free health and wellbeing services
- Sharesave scheme
- Financial Wellbeing - Save, track and enhance your financial wellbeing
- Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
- Support Networks - Access to Network Groups to empower and celebrate each other
- Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email nextonline_careers@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London