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Customer Service Advisor Apprentice
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Working on on-line systems picking up customer orders. Processing orders on system sales on items digital on-line chat sales/ Customer enquiries. Talking to customers with product knowledge dealing with enquiries for existing customers checking delivery dates and items available. Processing returns and reviews.
Requirements
- GCSE in Maths and English (grade 3,4)
- Good level of English
- Competent with use of IT/computer
- Clear and well spoken manner and tone, confident to communicate on the telephone
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
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Responsibilities
- Dealing with all customer related enquiries
- Working on on-line systems
- Picking up customer orders on system
- Processing orders on system
- Sales on items via digital on-line chat
- Dealing with Customer queries
- Talking to customers on the Telephone giving product knowledge and availability on items
- Dealing and processing returns and refunds
- Dealing with enquiries from existing customers with delivery information
- Processing customer reviews on items/products
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Benefits
- May be a permanent opportunity with the business depending on availability and performance.
- Your earnings can increase over time with an apprenticeship.
About Giomani Designs Giomani Designs are a very established and professional manufacturer in leather beds and outdoor rattan furniture, home furnishings and accessories. Cox & Cox products.
Contact STAFF SELECT LTD Carolyn Marson carolyn.marson@novatraining.co.uk 07534486764 Reference code: VAC2000037527
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