Key skills & competencies

• A genuine focus on getting the right outcome for the customer, every time
• Fast-paced and efficient - you act with urgency and don't let things sit
• Confident explaining technical or complex information (like insurance policy terms) in simple, everyday language
• Resourceful - Able to locate the right information or ask the right questions to achieve the best solution
• Comfortable juggling multiple conversations and shifting priorities throughout the day
• Strong written English - clear, accurate, and easy to follow
• Open to feedback and coaching, with a focus on hitting KPI targets and consistently high QA scores (all chats are quality assessed)

This role is great for:

• Someone who thrives on the fast pace and problem-solving of live chat support - juggling multiple conversations, thinking on their feet, and taking genuine pride in getting customers to the right answer quickly and accurately.
• It suits people who'd rather craft a great written response than read from a script on a call, who are resourceful enough to track down the right answer when they don't already know it, and who want to build real product knowledge across car, mobile, and travel insurance.
• You’re someone who takes pride in the quality of work you produce.

You'll join a small, welcoming team with a lot of collaboration day to day, regular coaching, and real opportunities to grow and develop.

Role location

This role will be based at our Manchester hub, centrally located in the city, with a hybrid working model.

• Minimum 3 days in office per week
• Flexibility on which days you choose, and no problem being in office more than 3 days.

Why Open?

It's an exciting time to join Open. We provide our team with:

• Highly competitive compensation, including share options – we believe in paying people what they're worth and having everyone in our company share in our success
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally – as you grow, your role can too.
• Flexible working – we are about impact, not time at your desk.
• We encourage freedom and responsibility, including the ability to work from anywhere.
• Paid company parental leave, supporting all parents as they balance career and family.
• Personal development allowance – flexible annual benefit to support learning, wellbeing and personal growth.

About us

Open is a global tech company on a mission to make it easy for everyone to get the most from their insurance. We launched in Australia in 2016, opened our London office in 2022 and our Manchester office this year, rebuilding one of the world's least digitally mature industries from the ground up.

We do this through three products that work together to put customers first, from start to finish. Open Embedded lets businesses offer insurance directly inside their own apps and websites – so customers can get covered without leaving the experience they're already in. Open Agentic uses AI safely and responsibly to guide customers through buying a policy, answering questions in plain English so they understand exactly what they're getting. Open Intel spots the moments when someone is most likely to need cover – like buying a car or moving house – and helps us reach them at the right time, in a helpful way.

We're a Certified B Corporation with a global team across the UK, Australia and New Zealand.

Diverse perspectives and lived experiences make us better at what we do. If your CV doesn't tick every box, apply anyway. Let us know if you need any adjustments through the process and we'll make it work.

Open is for builders – people who are intellectually curious, courageous and reject the idea that “it can't be done”. If that sounds like you, apply and let's build the future of insurance together.