Yorkshire Building Society
Customer Service Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities—for us and for you.
About the Role
As a Customer Service Advisor, you’ll
- Build meaningful relationships with our members and help them find the right products and services to support their goals—whether that’s saving for a special trip, buying a first home, or planning for the future
- Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts
- Focus on doing what’s right for our members—without the pressure of sales targets
Each YBS branch has its own unique character and strengths, making every location a special place to work. Here’s what the hiring manager says about our Ipswich Branch.
Ipswich is a fantastic place to work, with a supportive, high-performing team that genuinely cares about our members and each other. This role offers the opportunity to work across both our Ipswich and Woodbridge branches, giving you a varied experience, exposure to different communities and the chance to build relationships with a wide range of members and colleagues. No two days are the same, and you'll have plenty of opportunities to develop your skills, grow your confidence and make a real difference. If you're looking for a role where you'll be challenged, supported and encouraged to build a long-term career, we'd love to hear from you.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
You don’t need a background in financial services or years of customer service experience. What matters most is your mindset and values. We’re looking for someone who
- Is motivated to go the extra mile for colleagues and members, contributing to shared goals
- Thrives in dynamic environments and embraces change with curiosity and positivity
- Values diversity and understands the importance of different perspectives, experiences, and skills
- Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone
- Builds strong, respectful relationships with members and teammates
- Has a growth mindset and is eager to learn through our training and development opportunities
- Is confident using digital tools and open to learning new technologies
- Is committed to personal development and staying future-ready
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location