TipTopJob
Customer Service Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Customer Service Advisor
Location: Halesowen (B62)
Salary: GBP26,938 to GBP28,609 per annum + up to GBP2000 Performance related bonus
Job Type: Full Time, Permanent
Working Hours:
- 37.5 hours per week
- Monday to Friday between 08:30am to 18:30pm on a 5:week rotational shift pattern. 1 in 3 Saturdays 09:00am to 17:30pm.
Shifts:
- Early Shift: 8:30am to 17:00pm
- Mid Shift: 9:00am to 17:30pm
- Late Shift: 10:00am to 18:30pm
About The Role
As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.
What You Will Be Doing
- Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
- Use My Policy systems to enter customer data to a high standard of accuracy.
- Validate and process new customer accounts assisting customers with any account related enquiries.
- Maintain a strong and up-to-date working knowledge of all processes relating to relevant products and services.
- Work collaboratively with your peer group and other colleagues sharing best practice.
- When appropriate, seek opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services.
- Provide administrative support to ensure activities related to customers' accounts are carried out in a timely manner and records are maintained.
- Establish and communicate high standards of customer service in line with the company's values and culture.
- Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success.
- Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements.
- Contribute to an open and honest culture within teams through collaborative and supportive working.
- Support a culture of continuous improvement for Customer experience, and operating systems.
- Liaise with relevant stakeholders across the business to instigate and influence positive change.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Strong Communicator
- Effective decision maker in a fast-paced environment
- Individuals who have a passion and commitment to providing quality Customer Service
- Team Player
- Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise.
- Pro-active and well organised
- Adaptable
- Computer literate and proficient in MS Office suite
- Accuracy and attention to detail
- A desire to develop own skill sets
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator, and Administrative will all be considered.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills