Valda Energy
Customer Service Advisor (Change of Tenancy)
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The Energy Revolution 🎉
Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.
At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.
How you will Energise Our Team 🤝
The role of Customer Service Advisor (Change of Tenancy) involves reviewing and verifying change of tenancy requests received via various channels. This is a part-time role, offering up to 22 hours per week. The successful candidate will be working within a busy department and will be expected to be able to multitask while maintaining a high degree of accuracy.
Your day-to-day responsibilities will include but not be limited to:
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- Handling change of tenancy requests by telephone, email, and live chat, ensuring all information is recorded with complete accuracy.
- Change of tenancy verification, investigation, and resolution.
- Being the first point of contact for all customers moving in or out of their premises.
- Processing all change of tenancy requests accurately and in a timely manner.
- Liaising with customers and partners both verbally and in writing.
- Investigating any discrepancies found within the change of tenancy request and working to resolve them.
- Seeking to identify process or system improvements.
Your day-to-day responsibilities:
- Handling change of tenancy requests by telephone, email, and live chat, ensuring all information is recorded with complete accuracy.
- Change of tenancy verification, investigation, and resolution.
- Being the first point of contact for all customers moving in/out of their premises.
- Processing all change of tenancy requests accurately and in a timely manner.
- Liaising with customers and partners both verbally and in writing.
- Investigating any discrepancies found within the change of tenancy request and working to resolve.
- Seeking to identify process or system improvements.
The Spark we're Looking For 🔍
- At least 6 months prior experience in a Customer service or administrative position.
- Excellent verbal and written communication skills.
- Confident in making outbound calls to obtain change of tenancy information.
- Excellent attention to detail and a high level of accuracy in all areas of work.
- Excellent interpersonal skills with the ability to establish credibility and build relationships.
- Strong organisational skills and comfortable working under pressure.
- Able to multitask and prioritise within a challenging environment.
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Perks that Power Your Journey ⭐️
- Annual Salary up to £25.8k.
- Company annual bonus scheme.
- 25 days of annual leave plus bank holidays, plus length of service award up to 30 days.
- Private Medical Insurance with Vitality Health.
- Life Insurance policy, providing coverage at four times your salary.
- Employee Assistance Programme offering confidential support and guidance.
- Enjoy an array of complimentary snacks, drinks, and lunch options in our office.
- Salary sacrifice pension scheme where we will match contributions up to 5%.
- In-house learning and development team devoted to nurturing your talent, unlocking potential, and propelling you towards being your best.
- Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards.
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