Telecom Acquisitions Limited
Customer Service Advisor
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Location: Horsham | Full-Time | Permanent | Commission + Benefits
Join one of the UK's fastest-growing telecom providers and become the voice of exceptional customer care. At Telecom Acquisitions Ltd (TAL), we don't just connect homes—we connect people with outstanding service.
About The Role
As a Customer Service Advisor, you'll be the first point of contact for our valued customers, delivering friendly, efficient, and solution-focused support. Whether it's a billing query, a technical hiccup, or a general question, you'll handle it with confidence, clarity, and care.
This is more than just a call centre role—it's an opportunity to build relationships, solve problems, and make a real difference in the customer journey.
What You Will Be Doing
- Handling inbound calls from customers with professionalism and empathy
- Resolving billing queries and explaining charges clearly and accurately
- Managing overflow calls from 1st line technical support, ensuring no customer is left waiting
- Responding to general enquiries about services, packages, and account details
- Handling complaints with tact and urgency, aiming for first-contact resolution
- Logging all interactions in our CRM system with precision and detail
- Collaborating with internal teams to escalate and resolve complex issues
- Contributing to service improvement by sharing customer feedback and insights
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What We Are Looking For
- A natural communicator with a warm, confident phone manner
- Previous experience in a customer service or contact centre environment (telecoms a plus!)
- Strong problem-solving skills and the ability to stay calm under pressure
- Tech-savvy and comfortable navigating multiple systems
- A team player with a proactive, can-do attitude
- Passionate about delivering a 5-star customer experience
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Benefits
- Competitive base salary and commission
- 25 days holiday increasing up to 30 days based on length of service and bank holidays
- Birthday leave
- 50% off broadband after probation and free after 2 years
- Local discounts in Horsham
- Salary sacrifice pension scheme
- Aviva Smart Health
- Death in service
- Regular team socials and recognition rewards
Ready to Join Us?
If you're passionate about people, thrive in a fast-paced environment, and want to be part of a company that's shaking up the telecoms industry, we'd love to hear from you.
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